Customer Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Customer Support Technician to join our team at Planet DDS. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients across multiple product lines.
Key Responsibilities- Customer Engagement: Develop and maintain strong relationships with our customers, providing solutions to their inquiries and ensuring a positive experience from start to finish.
- Problem Solving: Utilize your problem-solving skills to resolve customer issues efficiently and effectively, gathering the necessary information to triage more complex issues to senior team members.
- Team Collaboration: Work closely with your team members to share knowledge, support each other, and create a collaborative and high-energy work environment.
- Product Knowledge: Stay up-to-date with our products and services to provide accurate information and guidance, contributing to our Knowledgebase and enhancing the customer experience.
- Excellent Communication Skills: Articulate ideas clearly and engage with customers in a friendly and professional manner.
- Positive Attitude: Approach every situation with a can-do attitude and a smile, turning challenges into opportunities to shine.
- Customer-Centric Mindset: Genuinely care about providing exceptional service and going above and beyond to meet customer needs.
- Adaptability: Thrive in a dynamic environment and be quick to adapt to new tools, processes, and changes.
- Team Player: Enjoy working with others and contribute to a supportive and lively team atmosphere.
- 1-2 years of relevant experience in customer support or a related field, with a focus on troubleshooting and problem-solving.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Proficient in using support tools and software.
- Demonstrated ability to rapidly learn new concepts and ideas.
- Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving.
- Excellent written and verbal communication skills.
- Ability to convey technical information to non-technical customers.
- Strong interpersonal skills and the ability to work collaboratively.
At Planet DDS, we are committed to creating a positive and supportive work environment that encourages growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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