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Warranty Service Manager

2 months ago

Plano, Texas, United States Highland Homes Full time

**Job Summary**

Highland Homes is seeking a highly skilled Warranty Service Manager to join our team. As a Warranty Service Manager, you will be responsible for ensuring the successful implementation of our warranty program, providing exceptional customer service to homeowners, and maintaining a high level of quality in our new home construction.

**Key Responsibilities:**

  • Be familiar with and able to explain our 1-year functional and 2-year mechanical warranty program, homeowner maintenance recommendations, and 10-year structural warranty.
  • Oversee the warranty budget and ensure all work is completed within that budget.
  • Hold subcontractors and vendors accountable for timely completion of their scope of work.
  • Receive, review, and be knowledgeable on all warranty requests for your area.
  • Make contact with homeowners within 24 hours and schedule a walk-through.
  • Meet with homeowners, review the list, and determine which items fall within the warranty, and set warranty expectations.
  • Coordinate and schedule warrantable repairs with homeowners and the appropriate trades and vendors.
  • Confirm repairs for completion with scope of work.
  • Assure that the work is completed in a timely manner.
  • Seek to obtain homeowner sign-off of the service ticket acknowledging completion.
  • Accurately document every issue and all activities in situations where there is a disputed item or disagreement.
  • After a reasonable attempt at remedy, refer all problems with non-warrantable issues to the Project/Division or Area Manager.
  • Proactively provide feedback to the Project/Division or Area Manager concerning construction and warranty matters.
  • Accurately complete all subcontractor invoices and submit to Project/Division and Area Manager for approval.
  • Participate and add appropriate comment or feedback in the mandatory bi-monthly construction meetings.
  • Assist Construction Managers as assigned by Project/Division or Area Manager.

**Requirements:**

  • High School Diploma required.
  • College Degree preferred.
  • Prior Warranty Service experience preferred.
  • Computer proficient in MS Office (Word, Excel, etc.).
  • Effective communicator (oral and written) including desire to ask questions and learn from others.
  • Strong organizational skills with keen ability to prioritize, multi-task, and pay close attention to detail and accuracy.
  • Prior Brix or BuildPro Software experience preferred.
  • Strong customer service skills.

**What We Offer:**

  • Competitive benefit package, including excellent medical/dental/prescription benefits.
  • Employee Stock Ownership Plan.
  • 401(k).
  • New home purchase discounts.
  • Business casual atmosphere.