Customer Service Representative

3 weeks ago


Plano, Texas, United States Jobs for Humanity Full time
About the Role

We are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience to our customers through various interactions, including in-person greetings, phone calls, and emails.

Key Responsibilities
  • Welcome and resolve customer concerns in a timely and efficient manner.
  • Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and other customer inquiries.
  • Confirm and complete work order information, including insurance verification and additional parts.
  • Process administrative tasks such as buyouts, invoices, and credit memos.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Professional appearance and ability to wear personal protective equipment.
  • Ability to travel up to 10%.
About Safelite

Safelite is a leading provider of auto glass repair and replacement services. We are committed to delivering exceptional customer experiences and building a fulfilling career for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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