Service Advisor
4 weeks ago
We are seeking a highly skilled Service Advisor to join our team at Toyota of Plano. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and service technicians, and promoting additional services in a low-pressure, high-integrity manner.
Key Responsibilities- Greet service department customers promptly and courteously, setting the tone for a positive experience.
- Listen attentively to customers' needs and clearly communicate repair requirements to service technicians.
- Upsell additional services using a consultative approach, focusing on the customer's best interests.
- Provide accurate repair and maintenance estimates, ensuring transparency and trust.
- Adhere to policies on vehicle care and operation, maintaining the highest standards of quality.
- Follow up on each repair, keeping customers informed of progress and ensuring timely completion.
- Sell and manage extended warranties, providing peace of mind for our customers.
- Inspect repair quality, ensuring all work is complete and meets our high standards.
- Notify customers when vehicles are ready for pickup, ensuring a smooth and convenient experience.
- Review and explain repairs and associated costs with customers, fostering trust and understanding.
- Handle minor customer concerns and complaints, resolving issues promptly and professionally.
- Keep the Service Manager informed of all problems and potential problems, ensuring seamless communication.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement.
- Medical
- Dental
- Vision
- Retirement Plan Available
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Purchase Program
Toyota of Plano is committed to finding talented individuals who share our passion for delivering exceptional customer service and driving business success. We offer a comprehensive benefit package and a dynamic work environment, with opportunities for growth and development in a variety of roles. If you are a customer-focused professional with a passion for excellence, we encourage you to explore this opportunity further.
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