Service Advisor

4 weeks ago


Plano, Texas, United States Toyota of Plano Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Toyota of Plano. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and service technicians, and promoting additional services in a low-pressure, high-integrity manner.

Key Responsibilities
  • Greet service department customers promptly and courteously, setting the tone for a positive experience.
  • Listen attentively to customers' needs and clearly communicate repair requirements to service technicians.
  • Upsell additional services using a consultative approach, focusing on the customer's best interests.
  • Provide accurate repair and maintenance estimates, ensuring transparency and trust.
  • Adhere to policies on vehicle care and operation, maintaining the highest standards of quality.
  • Follow up on each repair, keeping customers informed of progress and ensuring timely completion.
  • Sell and manage extended warranties, providing peace of mind for our customers.
  • Inspect repair quality, ensuring all work is complete and meets our high standards.
  • Notify customers when vehicles are ready for pickup, ensuring a smooth and convenient experience.
  • Review and explain repairs and associated costs with customers, fostering trust and understanding.
  • Handle minor customer concerns and complaints, resolving issues promptly and professionally.
  • Keep the Service Manager informed of all problems and potential problems, ensuring seamless communication.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement.
Benefits
  • Medical
  • Dental
  • Vision
  • Retirement Plan Available
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Training
  • Short Term Disability
  • Employee Purchase Program
About Us

Toyota of Plano is committed to finding talented individuals who share our passion for delivering exceptional customer service and driving business success. We offer a comprehensive benefit package and a dynamic work environment, with opportunities for growth and development in a variety of roles. If you are a customer-focused professional with a passion for excellence, we encourage you to explore this opportunity further.


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