Government Identity Specialist

2 weeks ago


Baltimore, Maryland, United States Citizant Full time

About Citizant

Citizant is a leading provider of professional IT services to the U.S. government, seeking talented individuals who share our core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future.

As a valued member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to our mission to address some of our country's most pressing challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services.

Job Summary

We are seeking a highly organized and detail-oriented Government Identity Specialist to join our team. In this role, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, coordinating with applicants, and ensuring the security and integrity of collected data.

Key Responsibilities

  • Schedule appointments and/or service walk-ins for PIV card activations, enrollments, certificate updates, and PIN resets.
  • Answer phone calls and email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Requirements

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.

Benefits

Citizant offers excellent compensation and benefits, as well as opportunities for personal and professional development. We strive to be an employer of choice in the Washington metropolitan area and provide a collaborative, supportive work environment.



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