Technical Identity Engineer for SailPoint

1 day ago


Baltimore, Maryland, United States Tekfortune Inc Full time

About Tekfortune Inc

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

SailPoint L2 Operations Support Specialist Position

This is a 24*7 role that may involve being part of an on-call rotation to address critical issues outside regular working hours. The successful candidate will be responsible for providing second-level operational support for our SailPoint IdentityIQ platform.

Key Responsibilities

  • Provide L2 support for SailPoint IdentityIQ, including troubleshooting, incident resolution, and service requests.
  • Manage user identities, roles, and access permissions within the SailPoint platform.
  • Analyze and resolve issues related to identity provisioning, de-provisioning, and access management.
  • Collaborate with development teams, and other stakeholders to ensure timely resolution of incidents and service requests.
  • Monitor system performance and health, ensuring high availability and performance of the SailPoint platform.
  • Maintain detailed documentation of support processes, configurations, and operational procedures.
  • Ensure all IAM processes comply with organizational policies, standards, and regulatory requirements.
  • Proactively identify opportunities for process improvement and automation within the IAM framework.
  • Customize workflows, forms, rules, roles, policies, reports, certifications.
  • Build and maintain workflows for various Lifecycle Events (Joiner, Leaver, Mover, Rehire and Inactive).
  • Assists in the program development process, user acceptance testing, user access reviews, system documentation and implementation.
  • Actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture.

Estimated Salary: $120,000 per year



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