Patient Care Coordinator

4 days ago

Greenville, North Carolina, United States Orthopaedics East Full time
Job Title: Patient Care Representative

Job Summary:

We are seeking a highly skilled and compassionate Patient Care Representative to join our team at Orthopaedics East & Sports Medicine Center. As a Patient Care Representative, you will play a vital role in ensuring that our patients receive exceptional care and attention. Your primary responsibility will be to coordinate patient surgeries, physical therapy appointments, and other medical procedures, while also providing financial counseling and support to patients.

Key Responsibilities:

  • Coordinate patient surgeries and physical therapy appointments, ensuring that all necessary paperwork is completed.
  • Serve as the authorization representative for insurance companies, ensuring that patients receive the necessary coverage for their procedures.
  • Obtain authorizations and schedule referrals, diagnostic testing, physical therapy, surgical procedures, etc. as needed.
  • Offer financial counseling to patients, providing information about payment options and financial assistance programs.
  • Manage messages and correspondence from patients, responding to inquiries and forwarding messages to the appropriate healthcare professionals.
  • Counsel patients and family members regarding physical care measures to promote improvement/recovery, symptom/complication management, expected outcomes/progression and social employment issues and education so they can make informed decisions about their care.

Requirements:

  • Associate degree in healthcare administration or a related field preferred.
  • Minimum of 2 years of experience in a healthcare setting.
  • Minimum of 2 years of patient support experience.
  • Knowledge of medical terminology and procedures.
  • Knowledge of insurance authorization and billing.
  • Strong computer skills, including proficiency with Microsoft Office and electronic medical records systems.

Soft Skills:

  • Ability to prioritize tasks and work independently.
  • Experience in maintaining confidentiality in dealing with sensitive issues.
  • Proven ability in making sound and accurate judgments in problem solving work issues.
  • Ability to deal with frequent change, delays, and/or unexpected events.
  • Successful record of follow through on commitments and demonstrated dependability.
  • Must be willing to work in a team environment and contribute to building a positive team spirit.
  • Must be highly organized to successfully manage multiple tasks simultaneously.
  • Must demonstrate professionalism in all interactions with patients and vendors, as well as working across departmental lines to achieve goals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ability to stand/walk for long periods of time while performing patient duties and conversing with physicians as well as long periods of sitting and performing clerical duties, including telephone calls and keyboarding. Mobility also required to support patients throughout the building.

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