Senior IT Support Specialist

1 week ago


San Ramon, California, United States F1114 Franklin Templeton Companies, LLC Full time
About Franklin Templeton

We're a dynamic and diversified firm that's driving innovation in the financial industry. Our global presence offers opportunities to contribute to our clients' success and grow your career.

Job Description

This Senior IS Analyst - Technical Support role provides technical support for Franklin Templeton employees, ensuring seamless operations and quick resolutions to technical issues.

  • Provide on-site and remote user support, available outside business hours as needed.
  • Address technical issues in a timely manner, keeping users informed of progress.
  • Coordinate technology setup and support for Conference Rooms and large meetings.
  • Train users on new technologies and provide education on IT services.
  • Maintain effective relationships with users, especially regarding operating systems and applications.
Requirements

To be successful, you'll need:

  • A Bachelor's degree in Computer Science or related field.
  • At least 5 years of experience in a similar desktop support role, preferably in a fast-paced environment.
  • Excellent organization, planning, and communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in supporting Windows 10/11, Office 365, iOS, and Mobile Technologies.
Preferred Qualifications

The ideal candidate will have:

  • Experience supporting multiple facets of the business in a corporate environment.
  • Familiarity with ServiceNow Ticketing system.
  • Domain understanding of the Financial Services industry.
Compensation

The estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience.



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