Operational Support Specialist

5 days ago

San Ramon, California, United States Five9 Full time
Job Overview

We are seeking a highly skilled Operational Support Specialist to join our People Operations team at Five9. This is a 3+ month contract position that requires strong organizational skills, attention to detail, and excellent communication abilities.

The successful candidate will be responsible for providing support to employees through various channels, including Freshservice, onboarding and offboarding processes, data entry into HRIS, and maintaining employee records. Additionally, they will assist with I-9 audits, digitize employee paper files, conduct compliance-based monitoring, and manage incoming mail.

Key Responsibilities
  • Employee Support: Respond promptly to employee inquiries via Freshservice and direct them to the appropriate team members.
  • Onboarding and Offboarding: Lead onboarding and offboarding processes, including initiating onboarding tasks and preparing termination documentation.
  • Data Management: Data entry into HRIS for new hires, status changes, terminations, new job codes, etc.
  • Record Maintenance: Maintain and audit employee records and data for accuracy and compliance.
  • I-9 Audits: Assist with I-9 audits reverifications for those in San Ramon Office location.
  • Document Preparation: Draft employee change letters as needed.
  • Job Code Updates: Update and maintain job codes in UKG per compensation team guidelines.
  • Paper File Digitization: Assist in digitizing and organizing employee paper files into e-folders.
  • Audit and Compliance: Conduct various audits for compliance-based monitoring and to ensure data accuracy.
  • Mail Management: Manage incoming mail, including unemployment claims.
Requirements
  • Experience: 2+ years of hands-on experience in People Operations for a multi-state organization, global experience a plus.
  • Communication Skills: Strong English communication skills both written and verbal.
  • Analytical Skills: Ability to analyze and validate data in a detailed method.
  • Organizational Skills: Ability to follow through with responsibilities while maintaining order and accuracy, in a timely fashion.
  • Technology Skills: Strong computer skills within Microsoft Office apps (primarily within Excel and SharePoint).
  • Education: Bachelor's degree in Human Resources or related field highly desired.

Five9 is an equal opportunity employer and welcomes diversity in its workforce. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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