Field Service Technician III
1 week ago
Rivian is a pioneering company that aims to keep the world adventurous forever. Our team is passionate about the outdoors and dedicated to protecting it for future generations.
Job SummaryThe Field Service Technician III will be responsible for delivering exceptional customer experiences at our service locations. This role requires collaboration with internal partners to assist with service needs and coordinate with various teams.
Key Responsibilities- Support pre-production vehicle builds by assisting cross-functional teams.
- Travel to locations to support service needs until the local Service Center opens.
- Operate remotely until the local service center opens, if applicable.
- Follow Rivian repair procedures with efficiency and quality.
- Perform or assist with diagnosis, repairs, installations, and inspections on vehicles.
- Conduct road tests to ensure quality of repairs.
- Manage parts operations, including ordering, receiving, shipping, and inventory.
- Stay up-to-date with technical skills and required training.
- Support campaigns and containment initiatives.
- Maintain accurate expense reporting.
- Work with a collaborative attitude and team spirit in a dynamic environment.
- HS Diploma or GED preferred.
- Graduated from an accredited automotive repair school preferred.
- 5 or more years' experience in a traditional automotive repair shop preferred.
- Proficient in using hand tools and power tools.
- Proficient in navigating a laptop or computer in a Windows or Mac environment.
- Basic knowledge of diagnosis and workflows.
- Able to read electrical schematics.
- Limited diagnostic exposure.
- Understanding of high voltage and low voltage electricity.
- Able to perform tire repair and vehicle alignment.
- Some hybrid repair background is a plus.
- Ability to drive non-commercial truck and trailer preferred.
- Ability to travel up to 75% of the time, or as needed.
Shifts may include evening, overnight, or early morning hours. Ability to properly document repairs completed and in process.
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