Retail Store Operations Manager in Training

4 days ago

Wheat Ridge, Colorado, United States GNC Full time
Job Description

About GNC

GNC is a leading health and wellness company that has been innovating and motivating people to reach their goals since 1935. We are committed to providing the most trusted and exciting selection of products in the industry.

Our Team

We are a team of passionate and dedicated individuals who work hard to ensure that our customers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation.

Job Summary

We are seeking a highly motivated and detail-oriented Retail Store Operations Manager in Training to join our team. As a key member of our store operations team, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager. You will gain knowledge and competency in financial processes required to manage a retail store.

Responsibilities

  • Customer Service
    • Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Loyalty Programs
    • Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Product Knowledge
    • Monitor best sellers, identify product demand, and update SM regarding trends.
  • Community Engagement
    • Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Merchandising
    • Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Team Supervision
    • Supervise and lead store team under SM guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to SM.
  • Training
    • Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Store Operations
    • Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Customer Service Issues
    • Partner with SM to handle escalated customer service issues; support SM in monitoring store's Loss Prevention activities and escalate concerns.
  • Store Maintenance
    • Keep store clean and uncluttered.
  • Register Operations
    • Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.

Requirements

  • Education
    • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • Experience
    • 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • Skills
    • High degree of proficiency MS Office Suite, Outlook & Internet applications.
    • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
    • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
    • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
    • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
    • Ability to work with and influence subordinates, peers, and senior management.
    • Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
    • Ability to work overtime as necessary.
    • Must be available to work evenings, weekends, and holidays.
    • Must have current driver's license.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

  • Access to GNC Health Program (virtual health services).
  • Competitive rate of pay.
  • Employee discount.
  • This position is eligible to participate in the Individual Sales Commission Program.

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