Senior IT Customer Support Expert

4 days ago


Orlando, Florida, United States ServiceNow Full time
Role Overview
This position requires a highly skilled Technical Support Engineer to join our team. The ideal candidate will possess a deep understanding of ServiceNow software and platform, as well as excellent communication and problem-solving skills. As a key member of our global organization, you will work closely with customers to resolve technical cases, develop innovative solutions, and contribute to process improvements. Your experience in relational databases, object-oriented programming, and Linux will be crucial in this role.

Responsibilities
  • Provide technical support to customers via various channels, ensuring timely and effective resolutions.
  • Diagnose and resolve complex technical cases using ServiceNow software and platform.
  • Collaborate with internal teams to drive process improvements and enhance customer experiences.
  • Stay up-to-date with ServiceNow products and technologies to maintain expert-level knowledge.

Requirements
  1. Proven ability to troubleshoot challenging technical issues.
  2. Strong understanding of relational databases (e.g., MySQL, Oracle) and object-oriented programming skills (e.g., Java and JavaScript).
  3. Basic Linux experience and working knowledge of web applications stacks.
  4. Excellent written and verbal communication skills.


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