Senior Field Service Engineer: Expert Critical Power Solutions

1 day ago

Orlando, Florida, United States Facility Gateway Critical Services Full time

Company Overview

Facility Gateway Critical Services is a leading provider of comprehensive services in the critical power space. We serve both commercial and public sector markets, offering tailored solutions that align customer values with employee satisfaction.

We are an OEM-agnostic company, meaning we work with various original equipment manufacturers to provide our customers with the best possible solutions. Our team of experts is dedicated to delivering high-quality services, ensuring our customers' critical power systems run smoothly and efficiently.

Salary

The estimated annual salary for this position is $85,000-$110,000, depending on experience and qualifications.

Job Description

This Senior Field Service Engineer role involves directly supporting our customers in the onsite preventative, corrective, and restorative maintenance of their critical power systems. You will drive both new and existing customer growth as a subject matter expert and liaison to our business development team.

You will execute critical thinking, problem-solving, and effective communication skills, often working independently but also supporting and driving team efforts when required. As a Senior Field Service Engineer, you will possess and utilize 'hit-the-ground-running' and 'think-outside-of-the-box' mentalities to deliver swift and superb solutions addressing our customer needs.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A high school diploma (or equivalent) or an Associate's degree with a concentration in electrical or electronics technology (or similar)
  • Minimum three years of service in a third-party critical power field service or technical support role with demonstrated progression in technical proficiency and capability
  • Read and interpret electronics schematics, troubleshoot failures/faults to the component level, and perform failure analysis
  • Possess fundamental IT fluency with Microsoft Office suite (Outlook, Excel, Teams, and Word primarily) and cloud-based SaaS solutions
  • Demonstrate excellent oral and written communication skills, sound judgment, and a collaborative approach to the team dynamic

Benefits

Facility Gateway Critical Services offers a competitive benefits package, including:

  • Competitive base salary + overtime eligibility/availability beyond 40 hours/week
  • Company-provided late-model vehicle (2024 or newer)
  • Sign-on and retention incentives routinely offered
  • Participation in the FGC Qualified Lead Incentive Compensation program
  • Seven paid holidays + two paid half-days annually
  • Annual vacation/PTO hours accrual per pay period
  • United Health Medical/Delta Dental/Delta Vision/FSA benefits
  • 401K retirement plan with generous employer match
  • Company-funded and Voluntary Term Life/AD&D/Disability benefits

Additional Requirements

This role requires:

  • Ability to lift and/or move up to 100 pounds for short durations
  • Ability to stand for extended periods of time
  • Ability to kneel or crouch periodically
  • Valid US State or territory issued driver's license

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