Nuclear Industry Account Manager
4 weeks ago
TerraPower Isotopes is seeking a highly motivated and forward-thinking Account Manager to join our team. As an Account Manager, you will be responsible for acting as a liaison for both internal and external customers, ensuring seamless communication and problem resolution.
Key Responsibilities:
- Actively engage in problem resolution for customer orders
- Manage assigned customer accounts
- Assist with customer contract negotiations
- Gather customer order information and input into product ordering systems
- Enter and process orders within an internal database for order management
- Run reports in Microsoft Excel and analyze for accuracy
- Monitor the customer order through its full life cycle
- Investigate and resolve customer inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls to customers, confirming/obtaining missing information
- Collaborate with internal teams to gather and analyze data related to customer orders
- Collaborate with various internal TerraPower teams regarding next steps and/or following escalation protocol
Requirements:
- Bachelor's degree in marketing, business, or a related field and 10 years' experience in a customer-facing role
- Minimum of 2 years' experience managing existing supply contracts, and assisting with negotiation of new contracts in radiopharmaceutical or healthcare industry
- Intermediate Excel skills with the ability to run reports and analyze for accuracy
- Strong written and oral communication with exceptional customer service skills
- Ability to be an independent worker and self-directed
- Ability to sit for long periods of time in an open setting
- Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
- Exceptional organizational and time management skills
- Detail Oriented
- Ability to work effectively in fast-paced environment
- The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork
Job Functions:
- Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
- Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds
- Repetitive work: Prolonged
- Special Senses: Visual and audio focused work
- Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day
- Travel required: 0-25%
Benefits:
- Competitive Compensation
- Salary, eligible to participate in discretionary short-term incentive payments
- Comprehensive Medical and Wellness Benefits
- Medical
- Vision
- Dental
- Life
- Life and Disability
- Gender Affirmation Benefits
- Parental Leave
- 401k Plan
- Generous Paid Time Off (PTO)
- 21 days of annually accrued PTO
- Generous Holiday Schedule
- 10 paid holidays
- Relocation Assistance
- Professional and Educational Support Opportunities
- Flexible Work Schedule
TerraPower Career and Benefits information
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