Nuclear Industry Account Manager

4 weeks ago


Everett WA USA, United States TerraPower Full time
Account Manager Job Description

TerraPower Isotopes is seeking a highly motivated and forward-thinking Account Manager to join our team. As an Account Manager, you will be responsible for acting as a liaison for both internal and external customers, ensuring seamless communication and problem resolution.

Key Responsibilities:

  • Actively engage in problem resolution for customer orders
  • Manage assigned customer accounts
  • Assist with customer contract negotiations
  • Gather customer order information and input into product ordering systems
  • Enter and process orders within an internal database for order management
  • Run reports in Microsoft Excel and analyze for accuracy
  • Monitor the customer order through its full life cycle
  • Investigate and resolve customer inquiries and concerns in a timely manner
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls to customers, confirming/obtaining missing information
  • Collaborate with internal teams to gather and analyze data related to customer orders
  • Collaborate with various internal TerraPower teams regarding next steps and/or following escalation protocol

Requirements:

  • Bachelor's degree in marketing, business, or a related field and 10 years' experience in a customer-facing role
  • Minimum of 2 years' experience managing existing supply contracts, and assisting with negotiation of new contracts in radiopharmaceutical or healthcare industry
  • Intermediate Excel skills with the ability to run reports and analyze for accuracy
  • Strong written and oral communication with exceptional customer service skills
  • Ability to be an independent worker and self-directed
  • Ability to sit for long periods of time in an open setting
  • Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
  • Exceptional organizational and time management skills
  • Detail Oriented
  • Ability to work effectively in fast-paced environment
  • The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork

Job Functions:

  • Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
  • Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds
  • Repetitive work: Prolonged
  • Special Senses: Visual and audio focused work
  • Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day
  • Travel required: 0-25%

Benefits:

  • Competitive Compensation
  • Salary, eligible to participate in discretionary short-term incentive payments
  • Comprehensive Medical and Wellness Benefits
  • Medical
  • Vision
  • Dental
  • Life
  • Life and Disability
  • Gender Affirmation Benefits
  • Parental Leave
  • 401k Plan
  • Generous Paid Time Off (PTO)
  • 21 days of annually accrued PTO
  • Generous Holiday Schedule
  • 10 paid holidays
  • Relocation Assistance
  • Professional and Educational Support Opportunities
  • Flexible Work Schedule

TerraPower Career and Benefits information


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