Membership Sales Ambassador
1 month ago
As a Membership Sales Ambassador at BJ's Wholesale Club, you will be responsible for executing acquisition, retention, and upgrading of membership programs, as well as providing exceptional customer service to members. You will be the first point of contact for membership, credit card applications, and general questions, and will be responsible for resolving member concerns in a courteous and timely manner.
Key Responsibilities- Drive and promote the BJ's value proposition regarding acquisition, retention, and membership perks.
- Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Deliver superior customer service to members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
- Resolve member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Maintain all club policies and procedures.
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
The majority of the time will be spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
Benefits- BJ's pays weekly.
- Eligible for free BJ's Inner Circle and Supplemental membership(s).
- Generous time off programs to support busy lifestyles.
- Benefit plans for your changing needs.
- 401(k) plan with company match (must be at least 18 years old).
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