Senior Customer Service Leader

2 weeks ago


Fairfield, Maine, United States Circle K Stores, Inc. Full time
Position Overview

As a Senior Customer Service Leader, you will play a crucial role in enhancing the customer experience within our retail environment. Your responsibilities will include:

  • Leadership: Overseeing a team of customer service representatives to ensure high standards of service.
  • Customer Interaction: Engaging with customers to address inquiries and resolve issues effectively.
  • Training and Development: Mentoring team members to foster their growth and improve service delivery.

Key Responsibilities:

  1. Provide exceptional customer service by understanding and meeting customer needs.
  2. Manage daily operations and ensure compliance with company policies.
  3. Collaborate with management to implement strategies that enhance customer satisfaction.

This position requires a flexible schedule to accommodate varying shifts and demands. We are looking for individuals who are passionate about customer service and possess strong leadership skills.



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