Financial Center Operations Manager

3 days ago


Clifton, New Jersey, United States Spencer Savings Bank Full time
Job Overview

The Financial Center Operations Manager plays a pivotal role in the success of Spencer Savings Bank by overseeing the daily operations of the retail banking team. This leadership position is responsible for ensuring exceptional customer service, fostering a positive work environment, and promoting operational excellence within the financial center.

Key Responsibilities
  • Operations Management: Manage and execute the operations of the teller line, ensuring seamless transactions and efficient workflows.
  • Leadership: Act as the second-in-charge in the branch and assume the role of acting manager in the absence of the Financial Center Manager.
  • Talent Development: Ensure all Financial Center Service Representatives are proficient in operations and compliance, providing coaching and performance management as needed.
  • Scheduling: Develop and implement daily, weekly, and monthly scheduling plans to optimize teller line workflow.
Requirements

To be successful in this role, candidates must possess:

  • Strong Leadership Skills: Ability to lead and motivate a team, fostering a positive and productive work environment.
  • Operational Excellence: Proven ability to manage and execute complex operations, ensuring accuracy and efficiency.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and staff.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve complex issues.
  • Education: High school diploma or equivalent required; degree in business administration or related field preferred.
  • Experience: Minimum 2-5 years of retail banking experience, with supervisory experience preferred.

Salary Estimate: $55,000 - $65,000 per annum, depending on location and experience.



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