Financial Operations Supervisor

19 hours ago


Clifton Park, New York, United States Arrow Financial Services Full time
Job Title: Financial Operations Supervisor

Company Overview: Arrow Financial Services is a leading provider of financial services, committed to delivering exceptional customer experiences. Our team is dedicated to building long-term relationships with our customers, and we are seeking a highly skilled Financial Operations Supervisor to join our team.

Salary: $55,000 - $65,000 per annum, depending on experience.

Job Description: As a Financial Operations Supervisor, you will be responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards. Your key responsibilities will include:
  • Providing Consistent Customer Service: Anticipate and react to customer needs, ensuring that every interaction is positive and professional.
  • Processing Transactions Accurately: Process loan requests, wire transfers, and other transactions efficiently and accurately.
  • Leading and Developing Tellers: Mentor and develop tellers through day-to-day operations, projects, and special assignments.
  • Sales Efforts: Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate.

Required Skills and Qualifications:
  • Associate Degree or Equivalent Experience: Required for this role.
  • 3 Years of Experience in Customer Service: Preferred but not mandatory.
  • Strong Communications Skills: Written and verbal communication skills are essential for this role.
  • Supervisory Skills: Strong supervisory skills are required to lead and develop tellers.
  • Technical Skills: Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook.

Benefits:
  • Competitive Compensation: Includes potential bonus and incentives as well as paid vacation, sick time, and holidays.
  • Medical, Dental, and Vision Insurance: And Flexible Spending Plan.
  • Multiple Retirement Plans: 401(k), Pension, and Employee Stock Ownership.
  • Education and Tuition Reimbursement: Opportunities available for employees.


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