Reservations and Guest Services Coordinator

5 days ago


Plant City, Florida, United States TownePlace Suites Plant City Full time
Overview:

Holiday Inn Express & Suites Tampa East is a modern hotel located in the heart of Tampa. We offer comfortable accommodations, excellent customer service, and a range of amenities to ensure that our guests have a memorable stay.

About the Role:

We are seeking a highly skilled Reservations and Guest Services Coordinator to join our team. As a key member of our hotel staff, you will be responsible for coordinating reservations, managing guest information, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate Reservations: Manage incoming and outgoing reservations, ensuring accuracy and efficiency in our property management system.
  • Manage Guest Information: Maintain accurate records of guest stays, including reservation details, special requests, and preferences.
  • Provide Exceptional Customer Service: Respond to guest inquiries, address any issues that may arise, and promote our hotel's services and amenities.
Requirements:
  • 1+ Year of Customer Service Experience: Previous experience in a customer-facing role is essential.
  • Excellent Communication Skills: Strong verbal and written communication skills are required to effectively interact with guests and colleagues.
  • Organizational Skills: The ability to manage multiple tasks and priorities in a fast-paced environment is essential.
Salary:

The estimated annual salary for this position is $38,000-$48,000, depending on experience.



  • Panama City Beach, Florida, United States Guest Services Full time

    Job SummaryThe Resort Commuter Vehicle Operator will transport guests and their luggage from designated parking areas to resort amenities, ensuring a safe and enjoyable experience for all passengers.Responsibilities:Operate a vehicle over specified routes or to specified destinations, following established time schedules and adhering to traffic regulations...


  • Plant City, Florida, United States Hampton Inn Plant City Full time

    Job SummaryWe are seeking a Guest Services Director to join our team at Hampton Inn Plant City. The successful candidate will be responsible for leading the front office team, providing exceptional customer service, and ensuring the overall quality of service.Salary: $60,000 - $70,000 per yearKey Responsibilities:Lead Front Office Team: Supervise and...


  • Plant City, Florida, United States TownePlace Suites Plant City Full time

    Job Summary:We are seeking a Customer Service Ambassador to join our team at Fairfield Inn & Suites Tampa Riverview. The ideal candidate will have a strong passion for delivering exceptional customer service and will be able to effectively communicate with guests from diverse backgrounds.Key Responsibilities:Front Desk Operations: Process guest check-ins,...


  • Plant City, Florida, United States Hampton Inn Plant City Full time

    The Front Office Manager at Naples Hotel Group is responsible for driving exceptional guest experiences across our nationwide hotels. This role requires a strong understanding of hotel operations, leadership skills, and excellent communication abilities.Job Description:Demonstrate outstanding guest service skills and maintain high levels of customer...


  • Plant City, Florida, United States TownePlace Suites Plant City Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Representative. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional service to guests. As a key member of our front desk team, you will play a pivotal role in ensuring guest satisfaction...


  • Panama City Beach, Florida, United States Guest Services Full time

    Company Overview: Founded in 1917, Guest Services has earned a reputation as a premier hospitality management company and National Park Service concessionaire in the United States. We pride ourselves on providing best-in-class services across various client sites.Job Summary: We are seeking a Tram Driver to transport guests and their luggage between...


  • Orange City, Florida, United States Guest Services Full time

    About the RoleWe are seeking a skilled and enthusiastic Retail Sales Professional to join our team at Guest Services. As a Retail Sales Professional, you will be responsible for delivering exceptional customer experiences while maintaining a high level of sales performance.The ideal candidate will have excellent communication skills, a strong work ethic, and...


  • Panama City Beach, Florida, United States Navy Exchange Full time

    Job SummaryServes as the primary point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property. Handles all aspects of guest stays, including special requests and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service-related office operations, and the safety, security, and privacy of all...

  • Tram Operator

    1 week ago


    Panama City, Florida, United States Guest Services Full time

    Salary: $16.00 per hourJob OverviewAs a Tram Driver with Guest Services, you will be responsible for transporting guests and their luggage to various resort amenities while ensuring a safe and enjoyable experience.


  • Panama City Beach, Florida, United States Guest Services Full time

    Job Description: As a Tram Driver at Guest Services, you will play a vital role in transporting guests and their luggage between designated parking areas and resort amenities. This is an excellent opportunity to provide exceptional customer service and contribute to the success of our team.Key Responsibilities:Transport Guests: Drive tram vehicles safely and...

  • Cashier Associate

    3 weeks ago


    Orange City, Florida, United States Guest Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Cashier Associate to join our team at Guest Services. As a Cashier Associate, you will be responsible for providing exceptional customer service while maintaining a high level of accuracy and efficiency in handling cash transactions.The ideal candidate will have excellent communication skills,...


  • Panama City Beach, Florida, United States Guest Services Full time

    Job DescriptionWe are seeking a highly skilled and experienced Resort Commuter Vehicle Operator to join our team at Guest Services. This role involves transporting guests and their luggage from designated parking areas to resort amenities, ensuring a safe and enjoyable experience for all passengers.Key Responsibilities:Drive a vehicle over specified routes...


  • Plant City, Florida, United States TownePlace Suites Plant City Full time

    **Key Responsibilities:**Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.Provide excellent customer service and respond to guest inquiries in a timely and professional manner.Maintain a clean and organized front desk area, including answering phones, responding to emails, and handling guest requests.Collaborate with...


  • Plant City, Florida, United States TownePlace Suites Plant City Full time

    Job Title:Front Desk RepresentativeAbout the Role:We are seeking a highly skilled Front Desk Representative to join our team at Fairfield Inn & Suites Tampa Riverview. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable stay with us.About You:We are looking...


  • Orange City, Florida, United States Guest Services Full time

    Job DescriptionThe Customer Service Specialist will provide exceptional customer service, respond to customer inquiries, and resolve any issues they may have. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.About the PositionProvide outstanding customer service by greeting...


  • Plant City, Florida, United States TownePlace Suites Plant City Full time

    Job Summary:We are seeking a highly skilled Front Desk Ambassador to join our team at Holiday Inn Express & Suites Tampa East. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests from check-in to check-out.About the Role:This is an exciting opportunity for someone who enjoys working in a...


  • Lake City, Florida, United States Gator's Dockside Full time

    Job SummaryWe are seeking a Guest Experience Representative to join our team at Gator's Dockside Restaurants. This role is critical to ensuring our guests have an exceptional experience from arrival to departure.Estimated Salary: $32,000 - $42,000 per year.Main ResponsibilitiesProvide a warm welcome to guests and ensure they feel valued and cared for...


  • Plant City, Florida, United States TownePlace Suites Plant City Full time

    About Our Team:At Holiday Inn Express & Suites Tampa East, we pride ourselves on delivering exceptional guest experiences and creating a warm and welcoming atmosphere for our visitors. As a member of our team, you will have the opportunity to work with a diverse group of individuals who share a passion for hospitality and customer service.Job...


  • Panama City Beach, Florida, United States Navy Exchange Full time

    Job Description: As a Guest Services Representative with the Navy Exchange, you will play a critical role in ensuring that our guests have an exceptional experience during their stay. Your primary responsibility will be to provide top-notch customer service, responding to guest requests and resolving any issues that may arise.You will be responsible for...


  • Panama City Beach, Florida, United States Navy Exchange Full time

    Job Description:We are looking for a highly motivated and organized individual to fill the role of Navy Exchange Front Desk Representative.The estimated salary for this position is $55,000 - $70,000 per year.Key Responsibilities:This role is responsible for delivering exceptional customer service, handling front desk operations, and maintaining accurate...