Reservations and Guest Services Coordinator
5 days ago
Holiday Inn Express & Suites Tampa East is a modern hotel located in the heart of Tampa. We offer comfortable accommodations, excellent customer service, and a range of amenities to ensure that our guests have a memorable stay.
About the Role:We are seeking a highly skilled Reservations and Guest Services Coordinator to join our team. As a key member of our hotel staff, you will be responsible for coordinating reservations, managing guest information, and providing exceptional customer service.
Key Responsibilities:- Coordinate Reservations: Manage incoming and outgoing reservations, ensuring accuracy and efficiency in our property management system.
- Manage Guest Information: Maintain accurate records of guest stays, including reservation details, special requests, and preferences.
- Provide Exceptional Customer Service: Respond to guest inquiries, address any issues that may arise, and promote our hotel's services and amenities.
- 1+ Year of Customer Service Experience: Previous experience in a customer-facing role is essential.
- Excellent Communication Skills: Strong verbal and written communication skills are required to effectively interact with guests and colleagues.
- Organizational Skills: The ability to manage multiple tasks and priorities in a fast-paced environment is essential.
The estimated annual salary for this position is $38,000-$48,000, depending on experience.
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