Guest Experience Coordinator

3 weeks ago


Plant City, Florida, United States TownePlace Suites Plant City Full time
Job Summary:

We are seeking a Customer Service Ambassador to join our team at Fairfield Inn & Suites Tampa Riverview. The ideal candidate will have a strong passion for delivering exceptional customer service and will be able to effectively communicate with guests from diverse backgrounds.

Key Responsibilities:
  • Front Desk Operations: Process guest check-ins, manage room assignments, and provide exceptional service to every guest.
  • Communication Skills: Develop and maintain effective communication with guests, colleagues, and other departments.
  • Problem-Solving: Identify and resolve guest complaints and concerns in a professional and courteous manner.
What We Offer:
  • Competitive Salary: $50,000 - $65,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package including medical, dental, and vision insurance options, short-term disability, long-term disability, and life insurance plan options, 401(k) retirement plan, and more.
  • Ongoing Training: Opportunities for ongoing training and development to help you grow and succeed in your role.

Naples Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace.



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