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Insurance Customer Care Associate
2 months ago
Join Our Team as a Customer Service Representative
At Staff My Agency, we are seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position is centered around providing exceptional customer service in a supportive environment.
Key Responsibilities:
- Answer incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric approach to educate clients about their insurance choices through a needs-based review process.
What We Offer:
- Competitive salary with performance bonuses
- 401(k) retirement plan with matching contributions
- Flexible working hours
- Paid time off for personal and family needs
- Opportunities for professional growth and development
Qualifications:
- Preferred experience in sales (including retail, telemarketing, or similar roles)
- Strong communication skills, both written and verbal
- Self-driven and motivated
- Attention to detail
- Proactive problem-solving abilities
- Ability to work collaboratively within a team
- Skilled in assessing customer needs and conducting effective interviews
- Capable of establishing rapport with clients
- Must obtain Property Casualty license prior to employment
- Must obtain Life and Health license prior to employment
If you are passionate about helping others and meet the qualifications, we encourage you to consider this opportunity with us.