Breakfast Attendant

7 days ago


Denver, Colorado, United States Sage Hospitality Group Full time
Job Overview

We are seeking a highly skilled and detail-oriented Breakfast Attendant to join our team at Sage Hospitality Group. As a Breakfast Attendant, you will be responsible for providing exceptional service to our guests, ensuring a quality experience that meets the highest standards of food quality and service.

Key Responsibilities:
  • Be dependable and punctual, arriving on time and ready to work in a clean uniform and name tag.
  • Prepare breakfast food and beverage items and set out all hot and cold food items, adhering to all food safety regulations.
  • Replenish all food and beverage items during the meal period, ensuring all items are fully stocked and at safe temperatures.
  • Keep all tables bussed and cleaned throughout the entire time breakfast and happy hour are open, ensuring all tables are properly cleaned and the dining area is vacuumed.
  • Receive and unpack items as they arrive from food vendors, dating all items as they arrive and packing them according to safety standards, practicing FIFO (First in first out).
  • Greet each guest as they arrive for breakfast, assist with service if required, and replenish coffee as time permits.
  • Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
  • Learn about the hotel's guests through conversations, to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel's guests per day.
  • Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
  • Create and maintain a pleasant presentation for breakfast.
  • Maintain a clean breakfast area, store food, and remove all trash, taking trash out to the dumpster as needed.
  • Continuously look for cost-effective ways to improve breakfast appeal.
  • Assist the department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
  • Maintain a friendly, cheerful, and courteous manner at all times.
  • Perform all other duties as assigned, requested, or deemed necessary by management.
Qualifications:
  • High school education or equivalent.
  • Previous experience in a similar position of 3 months or longer.
  • Must have high school graduate level mathematical aptitude, know ordering procedures, and be knowledgeable of safe food handling processes.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be competent in oral and written English.
  • Must have vision ability to read written communications and handle paperwork processing.
Physical Demands:
  • Lifting trays, dish racks, glass racks, etc. lbs. Pushing carts, Queen Marys, hotbox, portable bar lbs. Carrying trays, dish racks, glass racks, etc. using both hands at lbs.
  • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
  • Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
  • Mobility: Maneuver in narrow areas and between seated guests.
  • Continuous standing required to service guest functions; 100% of the time scheduled.
  • Climbing approximately 12 steps 20% of 8 hours.
  • No driving required.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment:

Physically strenuous: prolonged standing, walking, lifting, and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits:
  • Supplemental Pay: Tips
  • Paid sick time
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Great discounts on Hotels, Restaurants, and much, more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral


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