Customer Support Specialist
4 weeks ago
Position Overview
As a vital member of our customer support team, you will play a key role in ensuring customer satisfaction and operational efficiency.
Key Responsibilities
- Delivering exceptional first-line assistance to both internal and external clients through phone and email communications, focusing on order processing, product inquiries, and information clarification.
- Serving as the main escalation contact for Order Management challenges, collaborating closely with retail teams to guarantee swift and effective resolutions.
- Meticulously inputting data into the order management system to support smooth order execution.
- Following established procedures to maintain a high standard of professional service delivery.
- Utilizing relevant software, databases, and tools to ensure a satisfactory customer experience.
- Proactively identifying and resolving customer concerns related to order fulfillment and information requests.
Qualifications
- A minimum of 3-5 years of experience in customer service roles within call center settings, showcasing a strong grasp of customer service principles.
- Basic proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint).
- Experience with SAP or similar Order Management Systems is beneficial but not essential.
- Familiarity with customer service software is an advantage but not mandatory.
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