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Customer Service Representative

2 months ago

Renton, Washington, United States South West Plumbing Heating Air and Electric Full time
About the Role

South West Plumbing Heating Air and Electric is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction with our products and services.

Key Responsibilities
  • Customer Service: Respond to incoming calls from customers in a professional and friendly manner, conveying information accurately and resolving issues promptly.
  • Appointment Scheduling: Use our scheduling system to book appointments for our technicians, ensuring that customers receive timely and efficient service.
  • Outbound Calls: Make outbound calls to customers to offer maintenance warranties and ensure satisfaction with our services.
  • Follow-up Calls: Follow up with customers to ensure they are satisfied with the service performed by our technicians.
  • Invoice Verification: Verify invoices to ensure accuracy and completeness.
  • Team Collaboration: Work with a team of Customer Service Representatives and other departments to find solutions to customer issues.
Requirements
  • Customer Service Experience: At least 1 year of experience assisting customers in a call center or customer service environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work well in a fast-paced environment.
  • Technical Skills: Proficient with Microsoft Office Suite or related software.
  • Education: High school diploma, GED or equivalent.
About Us

South West Plumbing Heating Air and Electric is a leading provider of plumbing, heating, and air conditioning services. We are committed to providing exceptional service and support to our customers, and we are seeking a highly skilled Customer Service Representative to join our team.