Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Ridedart. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their concerns in a timely and professional manner.
Key Responsibilities:
- Provide prompt, accurate, and courteous customer service via phone, email, and in-person
- Answer customer inquiries and resolve issues related to transit routes, schedules, and fares
- Direct customers to their destination by the quickest and most convenient transit route
- Respond to unusual and difficult circumstances, including emergency calls and customers with special needs
- Administer monthly pass programs, process client applications, and manage inventory and distribution of passes
Requirements:
- High School Diploma or equivalent
- One year experience in customer service
- Previous customer service experience in a high-volume call center and/or working with the general public preferred
- Spanish speaking preferred
- Must be flexible and able to work off-hours shifts as required
What We Offer:
- Market-competitive paid time off (PTO)
- Onsite wellness center
- B-cycle membership
- Free employee bus pass and discounted family bus passes
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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