Service Desk Specialist

2 days ago


Franksville, Wisconsin, United States Teleperformance USA Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Desk Specialist to join our team at Teleperformance USA. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Assist clients through various communication channels, including phone, chat, email, and ticketing systems.
  • Log, validate, and diagnose client issues with a range of products and applications.
  • Provide clients with solutions through information gathering, analytical troubleshooting, and problem research, or escalate issues to the appropriate resolution group.
  • Manage interactions to agreed service levels and demonstrate excellent customer service in all client interactions.
  • Contribute to the continuous improvement of our service.
Requirements
  • Graduate of any bachelor's degree course or equivalent.
  • Basic knowledge of computer systems and a willingness to learn.
  • Excellent communication skills and a passion for customer service.
  • Language proficiency in English is a must, with Japanese, Bahasa, and/or Mandarin preferred.

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