Customer Support Specialist

3 weeks ago


Franksville, Wisconsin, United States Teleperformance USA Full time
Job Title: Inbound Sales Representative

Job Summary:

We are seeking a highly motivated and customer-focused Inbound Sales Representative to join our team at Teleperformance USA. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Field inbound calls and provide timely support to customers through available communication channels.
  • Take a consultative approach to uncovering customer needs and forming solutions to help their businesses succeed.
  • Offer resolution within our scope of support, providing direction for third-party resolution or consultation regarding a paid solution, as appropriate.
  • Troubleshoot client products as needed to resolve each call the first time.
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Requirements:

  • Bachelor's Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field.
  • Call centre experience is not a must but would be a distinct advantage.

Preferred Requirements:

  • 3+ years sales experience in a consultative selling role.
  • Solid understanding of client products/services.
  • Experience in B2B consultative sales, relationship building, and using CRM systems.
  • Experience owning and/or operating a small and/or midsize business (SMB).
  • 1+ years experience in a commission, bonus, and/or metrics-driven environment.

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
  • Experience in Customer Support/Technical Support will be added advantage.
  • Basic understanding of HTML and Java will be added advantage.

What We Offer:

At Teleperformance USA, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.

Language: English



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