Customer Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Inbound Sales Representative to join our team at Teleperformance USA. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:
- Field inbound calls and provide timely support to customers through available communication channels.
- Take a consultative approach to uncovering customer needs and forming solutions to help their businesses succeed.
- Offer resolution within our scope of support, providing direction for third-party resolution or consultation regarding a paid solution, as appropriate.
- Troubleshoot client products as needed to resolve each call the first time.
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
Requirements:
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a must but would be a distinct advantage.
Preferred Requirements:
- 3+ years sales experience in a consultative selling role.
- Solid understanding of client products/services.
- Experience in B2B consultative sales, relationship building, and using CRM systems.
- Experience owning and/or operating a small and/or midsize business (SMB).
- 1+ years experience in a commission, bonus, and/or metrics-driven environment.
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Experience in Customer Support/Technical Support will be added advantage.
- Basic understanding of HTML and Java will be added advantage.
What We Offer:
At Teleperformance USA, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.
Language: English
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