Service Desk Agent
4 weeks ago
We are seeking a highly skilled and customer-focused Service Desk Agent to join our team at Teleperformance USA. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Incident Management: Assist users through various communication channels, including phone, chat, email, and tickets raised via our portal, following proper incident management processes and procedures.
- Troubleshooting and Problem-Solving: Log, validate, and diagnose user issues with a range of products and applications, providing solutions through information gathering, analytical troubleshooting, and problem research.
- Escalation and Management: Escalate and manage interactions to agreed service levels, ensuring timely and effective resolution of user issues.
- Quality Management: Demonstrate excellent customer service in all user interactions, adhering to the principles and procedures of our quality management system.
- Continuous Improvement: Contribute to the continuous improvement of our service, identifying areas for enhancement and implementing changes as needed.
- Education: Graduate of any bachelor's degree course or undergraduate completed at least 2 years with 2 years relevant work experience.
- Language Proficiency: Language proficiency in English is a must, with Japanese, Bahasa, and/or Mandarin preferred.
- Skills: Basic knowledge of computer systems, excellent communication skills, and passion for customer service.
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Service Desk Specialist
2 days ago
Franksville, Wisconsin, United States Teleperformance USA Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Specialist to join our team at Teleperformance USA. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesAssist clients through various communication channels, including phone, chat,...
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Medical Office Front Desk Representative
1 day ago
Franksville, Wisconsin, United States Jobot Full timeJob Title: Medical Office Front Desk RepresentativeWe are seeking a highly skilled and organized Medical Office Front Desk Representative to join our dynamic team at Jobot. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients, managing patient registration and appointments, and ensuring...
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Medical Office Front Desk Representative
3 days ago
Franksville, Wisconsin, United States Jobot Full timeMedical Office Front Desk RepresentativeWe are seeking a highly skilled and organized Medical Office Front Desk Representative to join our dynamic team at Jobot. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Responsibilities:Manage patient registration...
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Contact Centre Director
3 weeks ago
Franksville, Wisconsin, United States Teleperformance USA Full timeJob Title: Contact Centre ManagerWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Teleperformance USA. As a Contact Centre Manager, you will be responsible for leading a team of managers and agents to deliver exceptional customer service and support.Key Responsibilities:Manage the overall performance and governance...
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Assistant Contact Centre Manager
3 weeks ago
Franksville, Wisconsin, United States Teleperformance USA Full timeJob Title: Assistant Contact Centre ManagerJob Summary:We are seeking an experienced Assistant Contact Centre Manager to join our team at Teleperformance USA. As a key member of our operations team, you will be responsible for managing the overall performance and governance of our contact centre operations.Key Responsibilities:Manage the day-to-day...
