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Relationship Banker I

2 months ago

Greenacres City, Florida, United States Regions Bank Full time
Job Summary

Regions Bank is seeking a skilled Relationship Banker I to provide exceptional customer service and contribute to the financial wellness of our customers. As a key member of our team, you will be responsible for creating meaningful personal connections with customers, identifying ways to meet their needs, and resolving customer service inquiries.

Key Responsibilities
  • Provide a consistent optimal customer experience on the cash line, handling transactions and answering customer inquiries.
  • Develop relationships with customers, remaining well-informed about their banking needs and preferences.
  • Educate customers on standard consumer products and digital solutions, such as mobile and online banking.
  • Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
  • Conduct outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.
  • Refer customers to internal experts when more complex financial goals and needs are recognized.
  • Follow all bank processes and procedures, adhering to applicable laws and regulations.
Requirements
  • High School Diploma or GED
  • Ability to work Saturdays as needed
  • Ability to handle cash and process cash transactions
  • Ability to communicate in person, on the phone, and through electronic channels
  • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
  • Ability to walk and stand for extended periods of time
  • Ability to lift up to twenty (20) pounds
Preferred Qualifications
  • One (1) year of banking, cash-handling, and/or customer service experience
Skills and Competencies
  • Ability to adhere to policies, procedures, and guidelines
  • Ability to assist customers with digital banking offerings
  • Ability to handle multiple priorities simultaneously
  • Ability to oversee large sums of cash
  • Strong customer focus and relationship-building skills
Benefits
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program