Customer Service Associate

2 weeks ago


Columbus, Ohio, United States Navy Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members and prospective members, ensuring they receive the full range of products and services offered by our credit union.

Key Responsibilities
  • Provide personalized service to members and prospective members, answering questions and addressing concerns related to our products and services.
  • Offer financial guidance and recommendations to help members achieve their financial goals.
  • Process transactions, including deposits, withdrawals, and loan applications.
  • Collaborate with other team members to ensure seamless service delivery and resolve any issues that may arise.
Requirements

To be successful in this role, you will need:

  • A strong understanding of financial products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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