Experienced Front Desk Associate

2 weeks ago


Austin, Texas, United States Travel + Leisure Co Full time

Job Summary

We are seeking a skilled and friendly Front Desk Associate to join our team at Travel + Leisure Co. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Provide warm welcomes and friendly assistance to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions accurately and efficiently.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.

Requirements

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Benefits

  • Comprehensive health and welfare benefits, including medical, dental, vision, and flexible spending accounts.
  • Life and accident coverage, disability, and paid time off.
  • 401k with employer match and voluntary income protection benefits.
  • Wellness program and Employee Assistance Program.

About Us

Travel + Leisure Co. is a leading hospitality company that puts the world on vacation. We are committed to delivering exceptional experiences for our guests and creating a positive and inclusive work environment for our associates. If you are a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.



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