Current jobs related to Customer Advocacy Specialist - Coppell, Texas - Subaru

  • Senior Customer Advocacy Manager

    4 weeks ago

    Coppell, Texas, United States Blue Yonder Full time

    Job Title: Senior Customer Advocacy ManagerAt Blue Yonder, we're seeking a Senior Customer Advocacy Manager to join our team. As a key member of our marketing team, you will be responsible for highlighting our customers' success through creative and compelling storytelling.Key Responsibilities:Work collaboratively with cross-functional teams to investigate...

  • Customer Solutions Director

    1 month ago

    Coppell, Texas, United States The Container Store Group, Inc. Full time

    Key ResponsibilitiesAllocate resources effectively to meet occupancy, abandoned rate, and hold times expectations.Customer AdvocacyAct as the first point of contact for escalated customer calls, collaborating with supervisors and managers as needed.Project ManagementPartner with cross-functional teams to drive projects forward and achieve business...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States At Home Stores LLC Full time

    Job Title: Customer Care SpecialistAt Home is seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States At Home Stores LLC Full time

    At Home is seeking a skilled Customer Care Specialist to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Key responsibilities include responding to customer inquiries, resolving issues, and providing a seamless shopping...

  • Invoicing Specialist

    3 weeks ago

    Coppell, Texas, United States Superior Floors Full time

    Job Title: Invoicing SpecialistSuperior Floors is seeking a highly skilled Invoicing Specialist to join our team. As an Invoicing Specialist, you will be responsible for managing all accounts receivable related functions, including tracking outstanding debts, planning recovery strategies, and communicating with customers.Key Responsibilities:Research and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States Two Harbors Investment Corp Full time

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Specialist to join our team at Two Harbors Investment Corp. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States PrideStaff Full time

    Job Summary:We are seeking a highly detail-oriented Order Entry and Customer Support Specialist to join our team in a fast-paced environment with constantly evolving requirements. The ideal candidate will be able to manage multiple tasks simultaneously while maintaining a 95% accuracy rate and turnaround times.Key Responsibilities: Accurately enter and...

  • Technical Support Specialist

    4 weeks ago

    Coppell, Texas, United States UWorld Full time

    Customer Care Specialist OpportunityUWorld is seeking a skilled Customer Care Specialist to join our growing team in Dallas, Texas. As a primary point of contact for our end users, you will provide exceptional technical support and resolve issues efficiently.Key Responsibilities:Provide timely and effective technical support to customers via various...

  • Asset Protection Specialist

    4 weeks ago

    Coppell, Texas, United States The Kroger Company Full time

    Asset Protection SpecialistAt The Kroger Company, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in protecting our assets and preventing loss.Key Responsibilities:Detect and deter external theft suspectsReduce customer and associate dishonesty through...

  • Custom Protection Specialist

    2 weeks ago

    Coppell, Texas, United States MSCCN Full time

    Job SummaryWe are seeking a highly skilled and experienced Custom Protection Officer to join our team. As a key member of our security team, you will be responsible for providing exceptional customer service and ensuring the safety and security of our clients.Responsibilities:Perform security patrols of designated areas on foot or in vehicle to identify and...

  • Technical Support Specialist

    1 month ago

    Coppell, Texas, United States UWorld Full time

    Customer Care Specialist OpportunityUWorld is seeking a skilled Customer Care Specialist to join our growing team in Dallas, Texas. As a primary point of contact for our end-users, you will provide technical support and resolve issues in a timely and professional manner.Key Responsibilities:Provide technical assistance to customers via phone, email, or...

  • Tax Data Specialist

    3 weeks ago

    Coppell, Texas, United States OneSource Virtual Full time

    Job Title: Tax Data SpecialistOneSource Virtual is a leading provider of automated solutions for organizations using Workday. We are seeking a highly skilled Tax Data Specialist to join our team.Job Summary:The Tax Data Specialist will be responsible for maintaining tax profile data for OSV customers. This includes processing profile update requests from...

  • Major Accounts Specialist

    3 weeks ago

    Coppell, Texas, United States Toyota Industries Commercial Finance Full time

    Job Title: Major Accounts SpecialistAt Toyota Industries Commercial Finance, we are seeking a highly skilled Major Accounts Specialist to join our team. As a key member of our Commercial Finance department, you will be responsible for the monthly maintenance, proactive account management, and problem-solving for our largest and most complex customer...

  • Quality Assurance Specialist

    2 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Quality Assurance SpecialistVivid Seats is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our agents provide exceptional customer experiences and are compliant with our quality standards.Key Responsibilities:Evaluate agent transactions to ensure compliance...

  • Invoicing Specialist

    2 weeks ago

    Coppell, Texas, United States Superior Floors Full time

    Job SummaryWe are seeking a highly skilled Invoicing Specialist to join our team at Superior Floors. As an Invoicing Specialist, you will be responsible for managing all accounts receivable related functions, including tracking outstanding debts, planning recovery strategies, and communicating with customers.Key Responsibilities:Research and analyze accounts...

  • Digital Marketing Specialist

    2 weeks ago

    Coppell, Texas, United States Smoothie King Full time

    Job DescriptionThe Digital Marketing & Loyalty Manager is a key role at Smoothie King, responsible for driving business and marketing objectives through the development, implementation, and management of marketing strategies. This includes acquisition, retention, e-commerce, and brand advocacy.Key Responsibilities:Manage and deliver loyalty program goals,...

  • IT Support Specialist

    2 weeks ago

    Coppell, Texas, United States Airgas Full time

    Job Title: IT Support SpecialistThe IT Support Specialist plays a critical role in maintaining the technology infrastructure of Airgas, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide second and third-tier support to end-users and tier-one technicians in a Help Desk environment.Install, troubleshoot, and repair...

  • Email/Chat/Phone Support Specialist

    2 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Email/Chat/Phone SpecialistWe are seeking a highly skilled and customer-focused Email/Chat/Phone Specialist to join our team at Vivid Seats. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers through various communication channels.Job Summary:The Email/Chat/Phone Specialist...

  • Product Specialist

    2 weeks ago

    Coppell, Texas, United States Stiles Machinery Full time

    Job SummaryStiles Machinery is seeking a highly skilled Product Specialist to join our team. As a Product Specialist, you will be responsible for providing sales and technical assistance to our customers, identifying market opportunities, and collaborating with our sales team to drive sales growth.The ideal candidate will have a strong background in...

  • Sales Administration Specialist

    1 month ago

    Coppell, Texas, United States VusionGroup Full time

    Job Title: Sales Administration SpecialistWe are seeking a highly skilled Sales Administration Specialist to join our team at VusionGroup. As a key member of our Supply Chain team, you will play a critical role in ensuring the smooth operation of our sales and invoicing processes.Key Responsibilities:Manage and oversee customer invoice creation and...

Customer Advocacy Specialist

2 months ago

Coppell, Texas, United States Subaru Full time
About Subaru

We're a leading auto brand in the US, committed to being a positive force in the communities we serve. Our Subaru Love Promise is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Job Summary

We're seeking a highly skilled Customer Advocacy Specialist to join our team. As a key member of our Customer Advocacy department, you'll work closely with Field staff, retailers, and customers to resolve complex vehicle-related issues. Your expertise will be essential in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Collect and analyze results of vehicle inspections to ensure accurate and defensible warranty determinations.
  • Coordinate and track all accident investigations with our Quality Assurance group.
  • Analyze findings and seek guidance from our Legal Department when needed.
  • Respond to all insurance company subrogation requests and settle claims as necessary.
  • Respond to all claims from consumer advocacy groups, governmental agencies, and arbitration mechanisms.
  • Research and investigate complaints, analyze risk of corporate exposure, and formulate a plan of action.
  • Demonstrate superior negotiation ability with customers, retailers, and/or attorneys.
  • Calculate the cost of resolution options, including vehicle repurchase and/or settlement.
  • Coordinate repurchase with Corporate Vehicles or Region, complete necessary documentation, and locate replacement vehicles.
Additional Responsibilities
  • Assist the Customer Advocacy Manager with escalated contacts.
  • Provide coverage for Regional Senior Advocates as needed.
  • Stay current with industry consumer protection guidelines.
  • Perform special projects as assigned.
Requirements
  • Familiarity with technical aspects of vehicle repairs and modifications.
  • Experience working with consumers, preferably in a contact center or automotive retail environment.
  • Outstanding customer service and negotiation skills.
  • Strong understanding of vehicle sales process and mathematical calculations associated with repurchase, replacement, and/or settlement options.
  • Thorough understanding of Subaru products and services.
  • Ability to assess risk, make timely decisions, and maintain a solution-oriented approach.
  • Ability to work with all levels to provide quality feedback.
  • Strong analytical skills.
  • High attention to detail and ability to ensure accuracy in documentation and data.
  • Strong organizational skills.
  • Excellent verbal, written, and interpersonal skills.
Work Environment

We offer a hybrid work environment with remote work options and minimal travel requirements. Our compensation package includes a competitive salary, medical, dental, and vision plans, pension, profit sharing, and 401K match offerings, as well as tuition reimbursement and vehicle discount programs.