Customer Solutions Director

1 month ago


Coppell, Texas, United States The Container Store Group, Inc. Full time
Key Responsibilities

Allocate resources effectively to meet occupancy, abandoned rate, and hold times expectations.

Customer Advocacy

Act as the first point of contact for escalated customer calls, collaborating with supervisors and managers as needed.

Project Management

Partner with cross-functional teams to drive projects forward and achieve business objectives.

Communication

Develop and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and issue resolution.


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