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Library Program Associate
2 months ago
The City and County of Denver is a dynamic urban government that serves the residents of the City & County of Denver. Our library system sees more than 4 million visitors every year across its 27 locations, serves Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. Our library is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Library Program Associate. As a key member of our team, you will be responsible for creating positive experiences for teen library customers by providing programming and outreach designed to educate and promote library usage to a wide variety of audiences.
Key Responsibilities- Develop and implement programs and events that promote literacy, education, and community engagement among teens.
- Provide superior customer service while demonstrating integrity and commitment to innovation, efficiency, and stewardship.
- Collaborate with colleagues to ensure high-quality customer service, programming, community engagement, and outreach.
- Build and maintain community partnerships to support library services and programs.
- Communicate effectively about issues and initiatives with customers, staff, and administration.
- Participate in relevant library committee work by leading meetings or contributing as a member.
- Support other library functions as needed.
The Teen Library is a newly developed, dedicated space at the Central Library for teens (ages 13-18). The Teen Library is approximately 10,000 square feet on the second floor of the Central Library with meeting spaces, gaming stations, a project room, and an adjacent young adult (YA) collection. We strive to create an inclusive environment for teens to connect, learn, and be themselves.
About You- Excellent customer service skills.
- Ability to translate demographic and other information in order to understand the surrounding community.
- Demonstrate a commitment to developing and maintaining a welcoming environment for young people and teens.
- Knowledge and experience with developing and presenting programming for teens.
- Skill in using, and assisting customers, with technology.
- Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups.
- Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with customers, coworkers and community.
- Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
- Knowledge of presenting and providing library services to customers with varying levels of experience and knowledge.
- Ability to create and maintain positive relationships with customers, staff and the community.
- Knowledge of programming.
- Skill in presenting information to a diverse range of ages and cultures, individually and in groups.
- Skill in choosing appropriate materials for programming and outreach.
- Ability to listen to and evaluate community needs and design responsive services and programming, including the ability to facilitate group conversations.
- Ability to relate to the needs of customers of all ages and skill levels.
