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Patron Experience Associate
4 weeks ago
Job Summary
We are seeking a highly skilled Patron Experience Associate to join our team at Jefferson County Inc. The successful candidate will provide exceptional customer service to patrons, ensuring a positive and inviting atmosphere in our library.
Key Responsibilities
- Provide information, referrals, and reader's advisory assistance to patrons in person, by phone, mail, and via electronic means.
- Locate materials using manual and electronic databases in JCPL, other Library systems, and/or other sources.
- Refer patrons to community resources and other appropriate resources for further information as necessary.
- Advises patrons about online searching and uses high-level customer service skills to determine patron needs.
- Promotes and presents programs, classes, workshops both in the library and off-site.
- Conducts library tours and community outreach.
Requirements
- Customer service experience.
- Public library experience.
- Minimum one year of work experience.
Benefits
This position is eligible for standard benefits, including dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
