Patron Experience Associate

4 weeks ago


Denver, Colorado, United States Jefferson County Inc Full time

We are seeking a dynamic, customer-focused individual to provide frontline library service to the diverse and growing community. As a Patron Experience Associate, you will be responsible for providing information to patrons in person, by phone, mail, and via electronic means. You will perform simple to moderately complex research activities, advise patrons on appropriate materials, and may specialize in services to specific market segments.

  • Customer Service: Provide information, referrals, and reader's advisory assistance to patrons. Locate materials using manual and electronic databases. Refer patrons to community resources and other appropriate resources. Use high-level customer service skills to determine patron needs and create a positive inviting atmosphere.
  • Core Library Services: Participate in cross-functional teams to accomplish goals and objectives. Assist in the development and maintenance of instructional tools, databases, and reader's advisory materials. Provide direct customer service and assist with evaluating and maintaining the existing collection.
  • Operational Organization: Participate in the responsibility for the general appearance and safety of the division and library. Assist with collection development and maintenance. Ensure access to all materials, both physical and virtual. May create content for the web or social media and participate in the design and creation of displays, bulletin boards, and signs.
  • Oversight: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the library in the absence of the Public Services Manager and/or Person in Charge.

This is a full-time position with a hiring range of $24.57 per hour. The ideal candidate will have a minimum of one year of work experience and a strong customer service background. If you are passionate about providing outstanding customer service and serving your community, we encourage you to apply.



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