Client Success Specialist

2 weeks ago

Santa Clara, California, United States cesna Full time
Job OverviewPosition: Customer Success Manager - AI Technology

About Our Company:
Cesna is a pioneering organization in the AI sector, dedicated to the development of cutting-edge technologies that enhance user experiences and productivity. Our flagship initiative is a Personal AI Assistant (PAA) that aims to streamline daily tasks and serve as a vital tool for innovation.

Role Summary:
The Customer Success Manager will play a crucial role in ensuring a positive customer journey. This individual will be a strong advocate for our clients, possessing excellent communication skills and a deep understanding of our offerings. Responsibilities include overseeing the onboarding process, gathering user feedback, and implementing strategies to boost customer satisfaction and retention.

Key Responsibilities:
  • Facilitate the onboarding of new clients, ensuring a seamless integration of our products.
  • Deliver thorough training and resources to empower customers in utilizing our solutions effectively.
  • Proactively engage with clients to enhance the adoption of our services.
  • Act as the primary contact for customer inquiries, ensuring timely and effective responses.
  • Address and resolve customer issues promptly to maintain a positive relationship.
  • Collaborate with internal teams to provide a unified customer experience.
  • Oversee outsourced teams to ensure quality project delivery.
  • Manage the Customer Success curriculum, continuously refining it to meet performance goals.
  • Develop and implement initiatives aimed at increasing customer loyalty and satisfaction.

Qualifications:
  • At least 7 years of experience in a customer-facing role, such as customer success or account management, ideally within a SaaS B2C environment.
  • Outstanding verbal and written communication abilities.
  • Proven ability to collaborate with cross-functional teams.
  • Strong analytical and organizational capabilities.
  • Adept at thriving in a fast-paced and dynamic setting.
  • Commitment to staying updated on industry trends and enhancing professional skills.
  • Bilingual proficiency in Korean and English.

Preferred Qualifications:
  • Bachelor's degree in Business, Marketing, Communication, or a related discipline.

  • Client Success Technical Specialist

    2 weeks ago

    Santa Clara, California, United States Experis Full time

    Position Overview: Our client, a leader in cybersecurity solutions, is in search of a Client Success Technical Specialist to enhance their team.Ideal Candidate Profile: The successful applicant will possess experience in external customer support, particularly with Firewalls and network security, aligning seamlessly with the organization’s goals.Job Title:...

  • Client Success Specialist

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About UsAt Palo Alto Networks, we are dedicated to our mission of becoming the premier partner in cybersecurity, ensuring the safety of our digital lives.We aspire to create a world where each day is more secure than the last. Our team is built on challenging the status quo and pushing boundaries, seeking innovative thinkers who share our commitment to...

  • Client Success Specialist

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    Company OverviewAnatomage stands at the forefront of 3D medical applications, committed to transforming medical education through cutting-edge solutions. Our dedicated team focuses on delivering exceptional products and ensuring customer satisfaction, empowering users to fully leverage our innovative offerings.Position OverviewWe are seeking a seasoned...

  • Client Success Specialist

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    Company OverviewAnatomage stands at the forefront of 3D medical applications, committed to transforming medical education through cutting-edge solutions. Our mission revolves around delivering exceptional products and ensuring our clients achieve maximum value from our offerings.Position OverviewWe are seeking a seasoned Customer Success Manager to provide...

  • Client Success Specialist, Portworx

    2 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    BE PART OF INNOVATION.Pure Storage is on the lookout for a Customer Success Manager (CSM) dedicated to enhancing customer satisfaction, fortifying client relationships, and establishing trusted advisor connections by customizing the Pure Storage / Portworx experience for each customer.This position encompasses a variety of Customer Success initiatives,...

  • Client Success Strategist

    2 weeks ago

    Santa Clara, California, United States Workday Full time

    Your work days are brighter here.At Workday, our journey began with a conversation that sparked an innovative idea to transform the enterprise software landscape. Our culture, rooted in the principle of prioritizing our people, has been a cornerstone of our success. We believe that a thriving, employee-centric, and collaborative environment is vital for...

  • Client Success Strategist

    2 weeks ago

    Santa Clara, California, United States Anatomage Full time

    Company OverviewAnatomage stands at the forefront of 3D medical applications, committed to transforming medical education through cutting-edge solutions. Our dedicated team prioritizes delivering exceptional products and ensuring customer satisfaction, empowering users to fully leverage our innovative offerings.Position OverviewWe are seeking a seasoned...

  • Client Success Strategist

    2 weeks ago

    Santa Clara, California, United States Bolster Full time

    About Bolster: Bolster stands at the forefront of Anti-Phishing AI, delivering cutting-edge fraud prevention solutions through advanced Artificial Intelligence detection systems. Our team possesses a wealth of cybersecurity expertise, committed to safeguarding both prominent brands and everyday internet users from fraudulent threats. Additionally, our...

  • Client Success Specialist, Portworx

    2 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Company Overview:BE PART OF BUILDING THE FUTURE.What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data; all fast-moving, fast-growing industries rely on data for a competitive edge. The most advanced companies are realizing the full data advantage by partnering with Pure...

  • Client Success Strategist

    2 weeks ago

    Santa Clara, California, United States Bolster Full time

    About Bolster: Bolster stands at the forefront of Anti-Phishing AI, delivering cutting-edge fraud prevention solutions through advanced Artificial Intelligence detection systems. Our team possesses deep expertise in cybersecurity and is committed to safeguarding prominent brands and everyday internet users from fraudulent threats. Additionally, our...

  • Luxury Brand Client Specialist

    7 days ago

    Santa Clara, California, United States Panerai Full time

    Panerai Luxury Brand Client Specialist The Panerai Luxury Brand Client Specialist plays a pivotal role in providing an unparalleled client experience while achieving individual sales objectives and contributing to boutique success. As a representative of Panerai, the Client Specialist places client satisfaction at the forefront of their responsibilities. Key...

  • Client Success Strategist

    2 weeks ago

    Santa Clara, California, United States Workday Full time

    Your workdays are brighter here.At Workday, our journey began with a simple conversation over breakfast. When our founders gathered at a sunny diner in California, they envisioned a transformative approach to the enterprise software landscape. As we grew, our culture became a defining characteristic, driven by our commitment to prioritize our people. The...

  • Client Success Technical Specialist

    2 weeks ago

    Santa Rosa, California, United States DeepNet Defunct Full time

    Client Success Technical SpecialistThe Client Success Technical Specialist (CSTS) plays a crucial role in delivering daily operational and technical assistance to both Technical Advisors (TAs) and Account Managers (AMs). This position is tailored to help the individual become well-acquainted with their designated client accounts, allowing TAs and AMs to...

  • Client Success Strategist, Portworx

    2 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    EMBRACE THE FUTURE OF CUSTOMER SUCCESS.Pure Storage is on the lookout for a Customer Success Manager (CSM) to enhance customer satisfaction, fortify client relationships, and cultivate trusted advisor roles by tailoring the Pure Storage / Portworx experience for each customer.This position encompasses a variety of Customer Success initiatives, including...

  • Client Success Strategist

    2 weeks ago

    Santa Clara, California, United States CESNA Full time

    PositionCustomer Experience Director - AI TechnologyAbout Our CompanyCESNA is a pioneering entity in the AI sector, dedicated to the advancement of cutting-edge technologies. With our headquarters located in Santa Clara, California, and additional operations in Pangyo, South Korea, we are at the forefront of developing sophisticated AI solutions. Our primary...

  • Client Success Operations Manager

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Position OverviewThe Customer Fulfillment Manager (CFM) plays a pivotal role in bridging the gap between Customers, Sales, Customer Success, and Services & Support teams. The primary focus is on ensuring the effective delivery of Support and Service components to designated strategic accounts within the Enterprise and Mid Market sectors, aligning with the...

  • Client Success Strategist, Portworx

    2 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Company Overview:BE PART OF BUILDING THE FUTURE.What do leading space exploration companies and teams working on vaccine research have in common with platforms like Roblox and the Metaverse? The answer lies in data—an essential asset for thriving in rapidly evolving industries. The most innovative organizations are harnessing the full potential of their...

  • Client Support Specialist

    2 weeks ago

    Santa Clara, California, United States Veterans Sourcing Group LLC Full time

    Position Title: Client Support SpecialistLocation: Remote - Hybrid Work ModelReports To: Customer Service SupervisorPosition Overview:Are you passionate about technology and customer satisfaction? Do you excel in a dynamic, client-focused environment? If so, this role offers a unique opportunity to leverage your skills and experience with a leading...

  • Client Success Specialist

    2 weeks ago

    Santa Barbara, California, United States Impact Radius Full time

    About Impact Radius:Company Overview: At Impact Radius, our culture is the essence of who we are. We are dedicated to our team, our innovative technology, and are deeply committed to ensuring customer success. Our collaborative efforts drive rapid growth, enabling us to serve some of the largest brands globally. We leverage state-of-the-art technology to...

  • Client Success Associate

    2 weeks ago

    Santa Clara, California, United States VisitorsCoverage Full time

    About Us:VisitorsCoverage is a leading InsurTech firm located in Silicon Valley, dedicated to transforming the travel insurance landscape. Our mission is to simplify the process of purchasing travel insurance, making it as straightforward as online shopping. We strive to provide clarity in coverage options and ensure a seamless experience for our...