Current jobs related to Client Success Strategist, Portworx - Santa Clara, California - Pure Storage

  • Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Join Pure Storage as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Pure Storage. As a Customer Success Manager, you will be responsible for driving customer satisfaction, strengthening customer relationships, and building trusted advisor relationships by personalizing their Pure...

  • Marketing Strategist

    1 week ago

    Santa Clarita, California, United States OMI Inc. Full time

    The Marketing Strategist will play a key role in the success of OMI Inc. by developing and implementing comprehensive marketing plans that drive revenue growth and customer acquisition.The ideal candidate will have excellent communication and leadership skills, with the ability to analyze sales and marketing data to create and implement effective...

  • Cybersecurity Solutions Strategist

    3 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About UsPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to shaping the future of cybersecurity.Our ValuesWe take our mission seriously and believe that every member of our team contributes to our collective success. Our values are built...

  • Senior Client Success Manager

    2 weeks ago

    Santa Clara, California, United States PayNearMe Full time

    Job DescriptionPayNearMe is a leading provider of payment solutions, and we're seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our client success team, you will be responsible for overseeing the most critical customer accounts, driving strategic initiatives, and leading high-impact projects.Key...

  • Digital Marketing Strategist

    3 days ago

    Santa Monica, California, United States Insightly Media Full time

    Company OverviewAt Insightly Media, we're a team of brand owners and advertising veterans who specialize at the intersection of content marketing and business strategy. Our goal is to deliver results through tailor-made frameworks designed to drive action across every stage of the consumer journey.Job DescriptionWe're seeking a highly skilled Paid Social...

  • Software Development Engineer

    2 weeks ago

    Santa Clara, California, United States Trilyon, Inc. Full time

    Job OpportunityTrilyon, Inc. is seeking a skilled Software Development Engineer to join our team.Role and ResponsibilitiesThe ideal candidate will be part of the Portworx Forensics Team, dedicated to enhancing the efficiency of the Support and Engineering teams. Key responsibilities include:Developing and maintaining tools and processes that increase the...

  • Senior Financial Strategist for Structural Heart Business

    2 days ago

    Santa Clara, California, United States Abbott Full time

    Abbott is a global leader in healthcare solutions, dedicated to enhancing people's lives through innovative technologies and products. Our comprehensive portfolio spans diagnostics, medical devices, nutritionals, and branded generic medicines, serving over 160 countries with a global presence of 114,000 colleagues.Job Description OverviewWe are seeking a...

  • Cybersecurity Sales Strategist

    3 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleThe Cybersecurity Sales Strategist will be responsible for managing an account segment for our Cortex business, focusing on Majors, Enterprise, or Public Sector. This individual contributor role will engage in strategy, pipeline management, opportunity development, sales execution, and alignment, collaborating across different cross-functional...

  • Digital Marketing Strategist

    1 week ago

    Santa Monica, California, United States Insightly Media Full time

    **About Insightly Media**We're a team of brand owners and advertising veterans who specialize at the intersection of content marketing and business strategy. Our goal is to deliver results through tailor-made frameworks designed to drive action across every stage of the consumer journey.**Role Overview**We're seeking a Paid Social Growth Strategist to join...

  • Cybersecurity Strategist: Resolve Critical Incidents and Elevate Customer Satisfaction

    2 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Palo Alto Networks is a leading cybersecurity company that's committed to protecting the digital way of life. We're seeking a highly skilled Cybersecurity Strategist to join our Global Incident and Escalation Management team, responsible for driving expedited response, remedy, resolution, and learnings for our most critical issues.About UsWe're a company...

  • Digital Advertising Strategist

    18 hours ago

    Santa Monica, California, United States Amazon Full time

    Unlock Greater Value for Advertisers at AmazonAt Amazon, we're looking for a highly motivated Digital Advertising Strategist to join our team. As a key member of our account management team, you'll be responsible for developing and executing strategic plans to help our advertisers achieve their goals.As an Account Manager, you'll work closely with our...

  • Senior Executive and Internal Communications Strategist

    4 days ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe are seeking a Senior Executive and Internal Communications Strategist to support the Product organization on strategic projects. This role will work on executive communications for SVPs of Products and internal communications for a US-based R&D organization.Key ResponsibilitiesEstablish and execute executive and internal communications plans...

  • Digital Marketing Strategist

    7 days ago

    Santa Monica, California, United States FILD Search, LLC Full time

    Job Title: Digital Marketing StrategistWe are seeking a highly skilled Digital Marketing Strategist to join our team at FILD Search, LLC. As a Digital Marketing Strategist, you will be responsible for developing and executing comprehensive digital marketing strategies that drive business growth and customer engagement.Key Responsibilities:Develop and...

  • Senior Cloud Strategist, Hybrid Edge, Enterprise

    2 months ago

    Santa Clara, California, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Cloud Strategist to join our team at Amazon Web Services, Inc. as a Hybrid Edge, Enterprise specialist. In this role, you will be responsible for leading the development and execution of go-to-market strategies for our Hybrid Edge services in the Enterprise sector.Key...

  • Music Marketing Strategist

    3 weeks ago

    Santa Monica, California, United States Swoon Full time

    Job Title: Music Marketing Strategist Job Description: Swoon is seeking a highly skilled Music Marketing Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and implementing effective music marketing strategies to enhance listener engagement and drive business growth. Key Responsibilities: * Optimize...

  • Senior Social Media Strategist

    2 weeks ago

    Santa Monica, California, United States The Many Full time

    About The ManyThe Many is a creative agency that combines technology, creativity, and empathy to create engaging experiences for consumers.Job Title: Senior Social StrategistWe are seeking a Senior Social Strategist to join our team and help lead new thinking, inspire our teams, and guide our clients in the digital and social space.Key...

  • Senior Marketing Strategist

    2 weeks ago

    Rancho Santa Margarita, California, United States Multicoat Corporation Full time

    Job Title: Senior Marketing StrategistAt Multicoat Corporation, we are seeking a highly skilled Senior Marketing Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing strategic marketing plans to drive business growth and achieve corporate objectives.Key Responsibilities:Develop and...

  • Client Success Advocate

    2 months ago

    Santa Monica, California, United States Kixie Full time

    Client Success Advocate Job OverviewKixie is an innovative cloud-based communication platform located in Santa Monica, California. We are seeking a Client Success Advocate to join our dynamic team and deliver exceptional Level 1 support to our valued clients.Key Responsibilities:Engage with clients through various channels including phone, video...

  • Technical Services Engineer

    3 weeks ago

    Santa Clara, California, United States Pure Storage Full time

    Unlock Your Potential as a Technical Services Engineer at Pure StorageAre you ready to take your career to the next level in the exciting world of data storage and cloud computing? We're seeking a highly skilled Technical Services Engineer to join our 24x7 Support team at Pure Storage, a leader in the industry.About the RoleAs a Technical Services Engineer,...

  • Customer Success Representative

    4 weeks ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job Title: Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Job Summary:The Customer Success Representative will be...

Client Success Strategist, Portworx

2 months ago

Santa Clara, California, United States Pure Storage Full time

Company Overview:

BE PART OF BUILDING THE FUTURE.

What do leading space exploration companies and teams working on vaccine research have in common with platforms like Roblox and the Metaverse? The answer lies in data—an essential asset for thriving in rapidly evolving industries. The most innovative organizations are harnessing the full potential of their data by collaborating with Pure Storage. Our mission is to transform the storage experience and empower creators by simplifying data consumption and interaction. With over 11,000 clients, including 58% of the Fortune 500, we are just beginning to realize our ambitions.

Pure Storage is setting benchmarks and achieving remarkable milestones:

  • For ten consecutive years, Gartner has recognized Pure as a leader in the Magic Quadrant.
  • Our customer-centric ethos and steadfast commitment to innovation have secured us a certified Net Promoter Score in the top 1% of B2B companies worldwide.
  • Industry analysts and media consistently commend Pure's leadership across various dimensions.
  • Our 5,000+ employees are empowered to make Pure a faster, stronger, and smarter organization.

If you share our enthusiasm for tackling exciting challenges that can change the world, we offer countless opportunities for you to leave your mark.

Portworx:
Pure Storage acquired Portworx in October 2020, establishing the industry's most comprehensive Kubernetes Data Services Platform for cloud-native applications. This acquisition marks Pure's largest investment to date and signifies our deeper foray into the burgeoning market for multi-cloud data services tailored for Kubernetes and container environments.

Position Overview:
Pure Storage is on the lookout for a Customer Success Manager (CSM) who will enhance customer satisfaction, fortify relationships, and cultivate trusted advisor connections by personalizing the Pure Storage / Portworx experience for our clients.

This role encompasses a variety of Customer Success initiatives, including onboarding, support, services, adoption, training, advocacy, and retention, with a focus on achieving outcomes such as renewals, upselling, cross-selling, referenceability, customer satisfaction, and engagement.

You will serve as the customer advocate, trusted advisor, and Portworx expert, facilitating communication and collaboration across various business functions (Engineering, Product Management, Finance, Marketing, Support, Sales, Executive Leadership).

By engaging with customers, Pure Partners & Distributors, and internal stakeholders, you will align Pure Storage / Portworx technology with both business and technical requirements, providing top-tier service and support to ensure successful deployment, delivery, and value realization of Pure Storage / Portworx licenses. You will define key success metrics and develop the processes, systems, programs, and tools necessary to foster customer growth.

To excel in this role, you will need a profound understanding of customers' business challenges and objectives, as well as their technical environments, enabling you to deliver effective solutions to both technical and non-technical users while supporting a diverse range of technologies and cloud deployments.

Responsibilities:

  • Develop a comprehensive understanding of customers' business priorities, operational models, data center environments, architectures, implementations, and IT initiatives.
  • Lead strategic, operational, risk, and growth management reviews related to service delivery, deployments, migrations, and capacity planning.
  • Manage the overall post-sales service delivery relationship with key customers, ensuring a superior customer experience within your accounts.
  • Conduct monthly and quarterly business reviews to align business and technical objectives across multiple stakeholders.
  • Act as a customer advocate and liaison to various internal cross-functional teams, including Sales, Support, Engineering, Product Management, and Executive Leadership.
  • Establish yourself as a trusted advisor and subject matter expert to support Pure Storage / Portworx programs both internally and externally.
  • Exercise sound judgment in a high-performing, high-growth environment while maintaining attention to detail and the broader vision.
  • Gain in-depth knowledge of Pure's products and services.
  • Participate in Executive Briefing Committee discussions, Sales Account Strategy & Growth planning, and Technical Support troubleshooting.
  • Be prepared for occasional travel to visit customers as needed.

Qualifications:

  • 3+ years of experience in a customer-facing relationship management role, with a preference for backgrounds in TAM, CSM, Professional Services, Support, or Sales Engineering.
  • 1+ years of experience with container orchestration technology in an enterprise setting.
  • Exceptional communication, project management, presentation, and problem-solving skills, with the ability to build trusted relationships with enterprise clients across various sectors.
  • Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, and Product Management.
  • Proficiency in managing multiple projects and tasks, prioritizing urgency, and executing detailed action plans.
  • Strong written and verbal communication skills, capable of articulating technical issues to diverse audiences and conveying business impacts to executives.
  • Proven ability to address critical issues, facilitate discussions, and present matters at the executive level.
  • Willingness to travel occasionally and provide after-hours support as needed.
  • Ability to adapt to and influence within a new business line with developing policies and processes.
  • Bachelor's Degree in Computer Science, Engineering, or a related field, or equivalent technical experience.
  • Solid technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure.
  • Broad understanding of the cloud-native landscape and current CNCF projects.
  • Ability to identify new use cases that could benefit from cloud-native architecture.
  • Capability to conduct technical demonstrations of newly released features relevant to specific accounts.

Preferred Qualifications:

  • Experience with managed Kubernetes offerings such as GKE, EKS, and AKS.
  • Experience with customers deploying and managing production Kubernetes applications in enterprise environments.
  • Understanding of architecting stateful applications within container orchestration systems.
  • Project Management and/or service delivery qualifications (e.g., PRINCE2 or ITIL).
  • Knowledge of data center infrastructure, including virtualization, compute, storage, networking, and security.

Pay Range:
USD $130,000.00 - USD $196,000.00 /Yr.

Pay Transparency Statement:
Salary ranges are determined based on role, level, and location. This role may be eligible for incentive pay and/or equity. We value the importance of bringing your full self to work and offer various perks to maintain a healthy work-life balance, including flexible time off and wellness resources.

BE YOU - CORPORATE CLONES NEED NOT APPLY:
Pure is a place where you can ask big questions, think differently, and make an impact. We celebrate individuality and provide ample opportunities for learning and career development. Through our Pure Equality program, we support a thriving community of employee resource groups, and our Pure Good Foundation gives back to local and global communities.

PURE IS COMMITTED TO EQUALITY.