Customer Support Manager for Retail Products

2 weeks ago


Bluffton, Indiana, United States Outdoor Concepts, Inc Full time
Position Overview

Salary: Competitive

Key Responsibilities:

  • Monitor and manage order cancellations
  • Coordinate the retrieval and shipment of pre-owned components
  • Perform quality assurance checks, warranty evaluations, and inspections on new merchandise
  • Assess Returned Merchandise Authorizations (RMA) for warranty validation
  • Organize and inventory warranty-related items
  • Analyze technical content in blogs and product listings
  • Assist in procurement efforts for sourcing new products
  • Oversee the management of return and defect reports
  • Provide technical support through various communication channels
  • Facilitate daily live chat support as required
  • Ensure quality control for incorrectly labeled or manufactured stock

Leadership Duties:

  • Direct the customer service department
  • Monitor and report on customer service performance metrics
  • Conduct regular departmental meetings to enhance team performance


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