Customer Service Representative I

4 weeks ago


Grand Rapids, Michigan, United States Baudville Brands Full time
About the Opportunity:

As a Customer Service Representative at Baudville Brands, you will be responsible for responding to customer inquiries by telephone, email, and chat to provide resolution and facilitate order fulfillment. This role requires entering appropriate data into systems and utilizing various software applications, including internal and external websites, telephone systems, CRM applications, and other resources. All transactions must be conducted accurately, courteously, and in a timely manner.

Duties and Responsibilities:
  • Resolve all inbound customer inquiries via phone, web, chat & email, promptly to completion.
  • Follow all policies and procedures to ensure accuracy and consistency.
  • Problem-solve and handle all issues appropriately.
  • Ability to meet and exceed all monitoring criteria and utilize feedback for further development.
  • Obtain specific information and keep records of all customer communication in the JOT2 note fields.
  • Have knowledge of all product lines to be able to efficiently and effectively communicate options and appropriate products to customers.
  • Support company, team, and individual goals.
  • Understand and carry out instructions and duties as assigned by Leadership.
Key Measures of Success:
  • Must be highly detail-orientated to achieve a 99.85% accuracy rate or better for all entered orders.
  • Process 100% of web orders in a timely manner to allow same day shipping SLA's to be met, as promised in our marketing materials.
  • Contribution towards department service level goal of answering each call within 15 seconds 92% of the time or greater.
  • Follows call flow and consistently scores 90% or higher on monitored calls.
Requirements:
  • High School Diploma or equivalent
  • 2-5 years of customer service experience desired.
  • Position is mainly sedentary. Must be able to work in an on-site office environment with a sustained posture in a seated position. Requires attentiveness and computer operation for prolonged periods.
Our Winning Culture Offers:
  • A world-class work environment with a strong focus on employee satisfaction and growth.
  • Performance-based compensation commensurate with experience including annual salary and discretionary bonus.
  • Stability of a privately held, employee-focused business with 38+ years of rich and diverse history.
  • Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability.
  • Company-sponsored 401K with 100% vested match.
  • Tuition Reimbursement.
  • Paid Parental Leave.
  • A peer group of proven winners ready to grow our successful business to new levels.


  • Grand Rapids, Michigan, United States The Amynta Group Full time

    We are seeking a highly skilled Customer Service Representative to join our team at The Amynta Group. The ideal candidate will have a strong passion for delivering exceptional customer experiences and a proven track record of resolving complex issues.Respond to customer inquiries and resolve issues in a timely and professional manner.Maintain a thorough...


  • Grand Rapids, Michigan, United States Baudville Brands Full time

    Customer Service Representative Job DescriptionAbout the Opportunity: As a Customer Service Representative at Baudville Brands, you will be responsible for responding to customer inquiries by telephone, email, and chat to provide resolution and facilitate order fulfillment. This role requires entering appropriate data into systems and utilizing various...


  • Grand Rapids, Michigan, United States Andvaris Inc Full time

    Job Title: Customer Care Specialist IWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist I. In this role, you will be responsible for handling inbound calls from customers, researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.Key...


  • Grand Rapids, Michigan, United States The Kendall Group Full time

    Customer Service RepresentativeThe Kendall Group is seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, and providing excellent customer service.Key Responsibilities:Maintain a positive and professional attitude...


  • Grand Rapids, Michigan, United States Equity LifeStyle Properties Full time

    Customer Service RepresentativeAt Equity LifeStyle Properties, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our appraisal customers through phone and email communication.Provide customer service and account management supportAnswer customer...


  • Grand Rapids, Michigan, United States Berkshire Production Supply Full time

    Customer Service Representative Job DescriptionAt Berkshire Production Supply LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe...


  • Grand Rapids, Michigan, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers have a positive and memorable experience with our brand.Key Responsibilities:Meet and greet customers in a professional and friendly mannerProcess...


  • Grand Rapids, Michigan, United States American Air Filter Company Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their complete satisfaction.Key Responsibilities:Provide...


  • Grand Rapids, Michigan, United States Adecco US, Inc. Full time

    Adecco is hiring for Customer Service Representative jobs in various locations. As a Customer Service Representative, you will respond to customer inquiries via phone, email, and live chat, assist with product information, orders, and issue resolution, and provide accurate information to ensure customer satisfaction.Competitive benefits include medical,...


  • Grand Rapids, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and operating a cash register in a timely and efficient manner.Key ResponsibilitiesPrepare Coffee Shop...


  • Grand Rapids, Michigan, United States SpartanNash Full time

    At SpartanNash, we're committed to delivering exceptional customer experiences through our People First culture. As a Customer Service Representative, you'll play a vital role in ensuring our guests receive top-notch service and assistance. Your responsibilities will include bagging groceries, providing carry-out service, retrieving carts, and performing...


  • Grand Rapids, Michigan, United States The Amynta Group Full time

    We are seeking a highly skilled Customer Service Representative to join our team at The Amynta Group. As a Customer Service Representative, you will be responsible for handling all incoming calls to our call center, providing exceptional customer service and resolving issues in a timely and professional manner.Key Responsibilities:Receive and respond to...


  • Grand Rapids, Michigan, United States Glass Doctor® Full time

    About Glass DoctorWe specialize in all things glass, providing quick and affordable services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process.Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a key member...


  • Grand Rapids, Michigan, United States SunSource Full time

    Job SummaryAs a Customer Service Representative at SunSource, you will be responsible for providing exceptional customer service to internal and external customers. This includes processing customer orders, changes, and returns, as well as performing contract reviews and preparing quotations. You will also be responsible for providing timely and accurate...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Key Responsibilities:As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. This includes greeting customers, taking orders, and maintaining a clean and organized store environment.Key Skills:Excellent communication and customer service skillsAbility to work in a...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders accurately and efficiently using our Point of Sale...


  • Grand Rapids, Michigan, United States Great Lakes Division inc Full time

    Job OverviewGreat Lakes Division Office is expanding in Grand Rapids, MI, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences and promoting our quality American-made homecare maintenance equipment.We're looking for a...


  • Grand Rapids, Michigan, United States Whiskers Resort & Pet Spa Inc Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Whiskers Resort & Pet Spa Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their pets.Key Responsibilities:Provide personalized and empathetic service to clients and...


  • Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include greeting customers, taking orders using our Point of Sale system, and maintaining a clean and organized store environment. You will...