Service Delivery Manager

4 weeks ago


Berkeley Heights, New Jersey, United States Tata Consultancy Services Full time

Job Summary

Tata Consultancy Services is seeking a seasoned Service Manager to oversee the delivery of high-quality services to our clients. The ideal candidate will have a strong background in incident management, technical operations, and service quality assurance.

Key Responsibilities

  • Establish and maintain quality standards for service delivery
  • Monitor and evaluate service team performance, providing regular feedback and coaching
  • Develop and implement service strategies to enhance customer experience and meet service objectives
  • Collaborate with other departments to improve customer satisfaction and service efficiency
  • Prepare and present regular reports to senior management on service performance and key metrics

Requirements

8+ years of experience in a similar role, with a strong understanding of ITIL and service management principles. Proven track record of delivering high-quality services and improving service efficiency.

What We Offer

A challenging and rewarding role with opportunities for growth and development. A collaborative and dynamic work environment with a team of experienced professionals.



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