Patient Service Representative

6 days ago

Berkeley Heights, New Jersey, United States Summit Health Inc Full time
About Our Company

We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services. Our multispecialty and urgent care providers serve millions of patients across traditional practices, patients' homes, and virtually through our operating companies.

Job Summary

We're seeking a skilled Patient Service Representative to join our team. As a key member of our patient care team, you'll be responsible for providing exceptional customer service, managing patient flow, and ensuring seamless communication with our clinical staff.

Key Responsibilities
  • Greet patients, families, and visitors in a friendly and professional manner, directing them to the appropriate area.
  • Maintain an efficient patient flow through the registration process, providing excellent customer service and ensuring accurate and timely communication with our clinical staff.
  • Answer phone calls, direct calls appropriately, take accurate messages, and deliver them to the relevant individual, demonstrating excellent etiquette.
  • Inform patients of delays in physician schedules, assist with patient comfort while delayed, and update the electronic health record (EHR) to reflect accurate primary care physician (PCP) information.
  • Process self-pay charges, collect payments, and provide patients with receipts, accurately reconciling daily payments and reconciling billing slips to the daily schedule.
  • Open and close batches properly, accurately reconcile collections, prepare deposits, and document corrections.
  • Scan insurance cards, process insurance verifications using our online system, and update patient accounts, including demographics, insurance, HIPAA forms, and financial waivers.
  • Schedule appointments accurately according to department guidelines, using the waitlist when applicable, and confirm future appointments as needed.
  • Review eligibility and phone reports, schedule and enter orders for diagnostic tests and procedures, following all appropriate workflows.
  • Initiate authorization requests, work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations, and complete referrals according to departmental guidelines.
  • Enroll patients in the patient portal, update lab, imaging, and pharmacy information, and perform screenings as applicable.
  • Arrange specific patient services, such as ASL interpreters and transportation, and effectively communicate problems, concerns, or issues to the Office Supervisor/Manager.
  • Actively participate in pilot programs, perform patient outreach for AWVs and quality lists, manage the Department Staff Inbox, and complete letters as assigned.
Requirements
  • High School Graduate or GED required; Associate Degree preferred.
  • Previous PSR experience preferred.
  • Ability to communicate in English, both orally and in writing.
  • Excellent customer service skills.
  • Ability to organize and perform multiple tasks in a timely manner.
  • Knowledge of medical office terminology preferred.
  • Basic proficiency in computer use required; previous experience with Standard Office Technology in a Windows-based environment preferred.
  • Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
About Our Commitment

VillageMD is an equal opportunity employer and provides a comprehensive benefits package, including medical, dental, life, disability, vision, FSA coverages, and a 401(k) savings plan. We value the critical role that health and wellness play in the lives of our team members and their families.

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