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Catering and Front of House Operations Manager
2 months ago
We are seeking a highly skilled and experienced professional to lead our Catering and Front of House operations at the Grace Farms Foundation. As a key member of our team, you will be responsible for overseeing the daily operations of our Front of House, including the café and catering services.
Key Responsibilities- Leadership and Management
- Lead and manage a team of Front of House staff, including the FOH Supervisor, to ensure exceptional customer service and a welcoming environment.
- Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction.
- Culinary and Beverage Operations
- Oversee the preparation and presentation of food and beverages, ensuring high-quality standards and consistency.
- Work closely with the Chef de Cuisine to develop and implement menus, recipes, and food preparation procedures.
- Event Planning and Execution
- Coordinate and execute catering services for events, tours, and other programs, ensuring seamless service and exceptional guest experiences.
- Work closely with the Events Team to plan and execute events, including logistics, setup, and teardown.
- Customer Service and Relations
- Provide exceptional customer service to internal and external customers, ensuring a welcoming and inclusive environment.
- Develop and maintain relationships with internal stakeholders, including the Director of Events, Catering, and Visitor Experience.
- Administrative and Financial Management
- Manage and maintain accurate records, including inventory, ordering, and financial reports.
- Oversee the café POS system, ensuring proper functionality and analyzing reports to inform business decisions.
- Sustainability and Compliance
- Implement sustainable practices in the Front of House operations, including sourcing local and ethical products.
- Ensure compliance with health and safety regulations, including food safety and staff/visitor well-being.
- Education and Experience
- Minimum of 2 years prior supervisory experience in a catering, café, coffee shop, or small business restaurant management role.
- High School diploma or equivalent required; some college preferred.
- Skills and Abilities
- Proven ability to lead, manage, coach, mentor, and inspire a team effectively.
- Excellent communication and interpersonal skills, with the ability to extend kindness and patience with every interaction.
- Proven ability to work comfortably and effectively with computers, POS systems, and other visitor-facing technologies.
- Must be an experienced team player who is highly organized, adaptable, and flexible to meet time, priority, and workload demands.
- Physical Requirements
- Ability to stand, sit, talk, hear, reach, stoop, kneel, navigate the site to various locations, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required include close vision requirements due to computer work.
We offer a competitive benefit package, including a choice of medical plans, a dental and vision plan, 100% employer-paid basic life insurance, and short-term disability. We also offer a 403(b)-retirement benefit with an organization match, PTO, sick, and personal days, and 11 paid holidays. All staff are welcome to explore the beautiful 80-acres of our preserved land and may take part in any of the numerous public events on-site.
