Bio Molecular Field Service Specialist

3 weeks ago


Houston, Texas, United States Agilent Technologies Full time

At Agilent Technologies, we're committed to helping our customers solve complex issues that enable scientists to make groundbreaking discoveries. As a Field Service Engineer, you'll play a critical role in delivering insights and support that keeps labs running smoothly and efficiently.

As a key member of our team, you'll work at various labs, continuously learning about new instruments, software, and consumables. Your exceptional communication skills, creativity, and can-do attitude will be essential in helping customers overcome challenges and delivering the highest levels of customer service.

Responsibilities include:

  • Installing and optimizing hardware, software, and network products at customer sites.
  • Diagnosing and resolving product performance issues.
  • Performing maintenance and repairs.
  • Providing expert advice on preventive maintenance and configurations to ensure optimal product performance.
  • Proactively addressing potential equipment issues to prevent business disruptions.
  • Delivering fully integrated solutions, including peripherals, communications, operating systems, and applications software.
  • Training other field engineers and customers on solutions.

Qualifications:

  • A Bachelor's, Master's, or equivalent degree in a science field (chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
  • 2+ years of experience in a similar position or strong experience as an end-user.
  • Experience with automation and/or plate readers.
  • Strong troubleshooting and problem-solving skills.
  • Desirable experience with Agilent solutions.
  • Excellent verbal and written communication skills.
  • Ability to travel up to 35-50% for customer visits, including some overnight travel.
  • A valid driver's license is required.

Additional Details

This is a full-time position with a competitive salary range of $50.90/hour, plus eligibility for bonus, stock, and benefits. Agilent Technologies is an Equal Employment Opportunity and Affirmative Action employer, committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of personal characteristics or background.



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