Field Support Representative

4 weeks ago


University Park, Illinois, United States Canon Business Process Services Full time

Job Summary

The Field Support Representative will provide administrative support to our clients, ensuring total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

Key Responsibilities

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.

• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.

• Log and deliver incoming overnight packages within established time frames.

• Log outgoing and incoming items as required and review for accuracy/completeness.

Additional Responsibilities

• Organize and distribute supplies to client.

• Verify and log orders upon delivery.

• Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

• Estimate runtime on the small to medium photocopy jobs.

• Check all copies produced for quality and accuracy.

• Produce bound copies of work when requested.

• Deliver and pick up copy jobs.

• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

• Operate facsimile machines; send and receive facsimiles.

• Keep complete and accurate logs of incoming and outgoing facsimiles.

• Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

Requirements

• High school diploma or equivalent.

• 1-3 years experience working in a mailroom or professional office environment.

• Basic knowledge of metering, weighting, logging and other shipping procedures.

• Basic computer skills required.

• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.

• Excellent customer service, professional attitude and appearance are a must.

• Ability to work overtime & meet deadlines.

• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.



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