Field Service Technician

3 weeks ago


Tinley Park, Illinois, United States CBIZ Full time

**Job Summary**

CBIZ is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, upgrading, and maintaining primary and backup branch connectivity, as well as all site infrastructure including network hardware, computers, telephony, and print hardware, and all cabling.

**Key Responsibilities**

  • Schedule all maintenance, IMAC, and multiple projects in adherence with SLA's, rollout schedules, and established deadlines in support of Edward Jones branch offices, vendor sites, and home FA locations in specified service territory.
  • Monitor and aggressively schedule incoming tasks, by offering earliest ETA's possible, in assigned area in accordance with the client's desired time for all maintenance, project, and IMAC activities with minimal supervision.
  • Work with minimal supervision to complete all maintenance, project, and IMAC calls in adherence with contractual Service Level Agreements (SLA's).
  • Accurately track and account for all work time in assigned tasks and in on-line utilization module, and document ticket status including resolution details.
  • Responsible for compliance with all Asset Management protocols including timely completion of necessary asset movement, proper packaging and shipping of all equipment being returned, and maintenance of a complete and up to date shipping log.
  • Provide technical support to client in a timely manner with little or no disruption to daily customer operations.
  • Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications.
  • Responsible for troubleshooting, repairing, and upgrading all telephony, computing, data, print, network, and AV hardware including but not limited to routing hardware, computers, laptops, monitors, printers, and telephony equipment.
  • Equipment serviced is subject to change as business needs dictate.
  • Install, maintain, and repair cabling in various commercial buildings. Provide cable management at end user and network equipment locations.
  • Repair equipment off-site as needed.
  • Listen to branch feedback, observe trends, identify common maintenance issues, and inform management.

**Requirements**

  • Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience.
  • Able to use all related computer hardware and software.
  • Able to lift and/or move up to 100+ pounds of equipment.
  • Able to read and review information on computer monitor for extended periods of time.
  • Ability to provide documentation showing a minimum age of 21 for your company car insurance.
  • Provide suitable workspace for performing Help Desk functions.

**Equal Opportunity Employer**

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law.



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