Onsite IT Support Specialist

2 weeks ago

Las Vegas, Nevada, United States eXcell Full time

Position Overview:
The role of the Field Support Technician is crucial within our organization, focusing on delivering exceptional technical assistance to end users across various technologies. This position emphasizes the importance of local engagement and travel to client sites.

Key Responsibilities:

  • Oversee and manage the execution of special projects, ensuring timely and efficient delivery.
  • Provide mentorship and support to junior IT technicians, fostering skill development and professional growth.
  • Maintain and monitor all IT hardware and software within the designated area.
  • Ensure high levels of user satisfaction regarding IT services.
  • Stabilize IT systems utilized by key personnel and ensure they are well-versed in the technology at their disposal.
  • Collaborate with IT teams and external vendors to meet the commitments made to users.
  • Assist in achieving the overall objectives of the IT and End User Support teams.
  • Manage an assigned ticket queue, delivering expert-level service to users.
  • Provide regular updates on project statuses and helpdesk inquiries.
  • Engage in special projects and deployments as directed by leadership.
  • Initiate and participate in process improvement initiatives, including the creation of technical documentation.
  • Work closely with Facilities and Operations teams to resolve underlying issues affecting service quality.
  • Be prepared for after-hours and weekend tasks as required.
  • Exhibit physical capability to lift up to 60 lbs and perform installations in challenging conditions.

Daily Activities:

  • Plan and oversee special projects from inception to completion.
  • Identify and mitigate risks that could hinder project success.
  • Document project progress and report findings to management.
  • Delegate tasks to IT field technicians as necessary.
  • Ensure urgent ticket escalations are addressed promptly.
  • Deliver top-tier IT support to both onsite and remote users.
  • Resolve complex technical issues in person or via phone.
  • Conduct installations, upgrades, and other hardware/software tasks as required.
  • Facilitate high-priority executive meetings using collaboration and AV tools.
  • Conduct regular check-ins to provide proactive support to high-profile users.
  • Act as a resource for IT support and project initiatives.
  • Respond to incoming support requests in a timely manner, including outside of regular hours.
  • Follow established procedures for logging and monitoring desktop operations.
  • Set realistic expectations for service delivery.
  • Provide training on IT systems and software.

Technician Specialization:
The Field Technician focuses on specific areas of Field Technology, with additional responsibilities including:

  • Making recommendations for new standards to enhance user support.
  • Participating in special projects as assigned by management.
  • Leading upgrades and replacements of specialized Field Technology.
  • Researching improvements to existing Field Technology standards.
  • Providing guidance on issues related to specialized Field Technology.
  • Traveling as necessary to support and deploy specialized technologies.
  • Assisting fellow technicians with technology and support processes.
  • Engaging in Vendor Governance for specialized technologies.
  • Optimizing hardware, software, and networking configurations to ensure client satisfaction.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • At least 3 years of experience supporting Point of Sale systems.
  • A minimum of 5 years in desktop hardware and operating systems support.
  • Proficient in computer hardware repair and troubleshooting software issues.
  • Familiarity with Microsoft Windows 10 and 11, Mac OSx, and mobile operating systems.
  • Experience with Microsoft Office 365 and various user devices.
  • Certifications such as A+, Dell, and Microsoft are advantageous.
  • Basic knowledge of networking principles.
  • Strong troubleshooting skills and ability to perform under pressure.
  • Excellent communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.
  • Commitment to client satisfaction and professionalism.
  • Effective time management and organizational skills.
  • Creativity and flexibility in approach to problem-solving.
  • A passion for continuous improvement.

Note: Full COVID-19 vaccination may be required.

We offer a comprehensive benefits package, including health insurance, 401k, life insurance, paid time off, and more.

eXcell is an equal opportunity employer, committed to diversity and inclusion in the workplace.

  • Onsite IT Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States TEEMA Group Solutions Full time

    Job OverviewPosition Title: Onsite IT Support SpecialistLocation: Las Vegas, NVCompensation: $49,920.00 annuallyPosition Summary: TEEMA Group Solutions is in search of a skilled Onsite IT Support Specialist to enhance our team in Las Vegas, NV. The ideal candidate should hold a valid A+ certification, have at least 2 years of experience in IT support, and...

  • Onsite IT Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States eXcell Full time

    As a prominent player in the IT managed services sector, eXcell prides itself on the strong relationships we cultivate with our consultants and the clients who rely on them. We are currently seeking a skilled Field Support Technician to provide exceptional support onsite. This role involves local travel and is essential for maintaining high standards of...

  • Onsite IT Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States eXcell Full time

    About eXcell:eXcell is a premier IT managed services provider with a global presence, employing over 12,000 professionals dedicated to fostering strong relationships with clients and consultants alike.Position Overview:We are seeking a skilled Field Support Technician to deliver exceptional onsite support in a dynamic environment. This role necessitates...

  • Onsite IT Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States eXcell Full time

    As a prominent IT managed services provider with a global workforce exceeding 12,000 professionals, we prioritize the relationships we cultivate with our consultants and the clients who rely on their expertise. Become a part of the eXcell team.Our client is in search of a skilled Field Support Technician to operate onsite in a dynamic environment. This role...

  • IT Support Specialist

    1 week ago

    Las Vegas, Nevada, United States Sharp Decisions Full time

    Position Title: IT Support SpecialistContract Duration: 6 months with potential for extensionWork Arrangement: Primarily Remote with some onsite requirementsCompensation: $27.00/hour on W2Work Schedule:Thursday - Friday: 1:00 PM - 10:00 PM PSTSaturday - Sunday: 8:00 AM - 5:00 PM PSTRole Overview:The IT Support Specialist will operate under the guidance of...

  • IT Support Specialist

    7 days ago

    Las Vegas, Nevada, United States TEEMA Group Solutions Full time

    Job OverviewPosition Title: Onsite IT Support TechnicianLocation: Las Vegas, NVCompensation: $49,920.00 annuallyPosition Summary: TEEMA Group Solutions is seeking a skilled Onsite IT Support Technician to enhance our client's operational efficiency in Las Vegas, NV. The successful candidate will hold a valid A+ certification and have at least 2 years of...

  • IT Support Specialist

    7 days ago

    Las Vegas, Nevada, United States TEEMA Group Solutions Full time

    Job OverviewPosition Title: Onsite IT Support TechnicianLocation: Las Vegas, NVCompensation: $49,920.00Position Summary: TEEMA Group Solutions is seeking a skilled Onsite IT Support Technician to enhance our operations in Las Vegas, NV. The successful candidate will hold a valid A+ certification and have at least 2 years of experience in IT support....

  • IT Support Specialist

    7 days ago

    Las Vegas, Nevada, United States TEEMA Group Solutions Full time

    Job OverviewPosition Title: Onsite IT Support TechnicianLocation: Las Vegas, NVCompensation: $49,920.00 annuallyPosition Summary: TEEMA Group Solutions is seeking a skilled Onsite IT Support Technician to enhance our team in Las Vegas, NV. The successful candidate will hold a valid A+ certification, possess at least 2 years of experience in IT support, and...

  • Client Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Life Trans, Inc Full time

    Key Responsibilities of a Client Support Specialist Handle incoming inquiriesArrange transportation services for clientsConfirm insurance eligibilityClient Support Specialist Job Overview We are seeking a knowledgeable and dedicated client support specialist who consistently demonstrates high performance and contributes to the overall quality of our client...

  • IT Support Specialist

    1 week ago

    Las Vegas, Nevada, United States Sharp Decisions Full time

    Position Title: IT Support SpecialistContract Duration: 6 months with potential for extensionWork Arrangement: Primarily RemoteCompensation: $27.00/hour on W2Work Schedule:Thursday - Friday: 1:00 PM - 10:00 PM PSTSaturday - Sunday: 8:00 AM - 5:00 PM PSTRole Overview:The IT Support Specialist will serve as the initial point of contact for internal clients,...

  • Residential Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Apple Grove Treatment Center Full time

    Position: Residential Support Specialist at Apple Grove Treatment CenterApple Grove Treatment Center is a comprehensive service provider dedicated to offering assistance and resources to children, families, and individuals with developmental disabilities. We are in search of dedicated and empathetic individuals to fill the role of Residential Support...

  • Healthcare Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States DAMAJ HORIZON VIEW MEDICAL CEN Full time

    Position OverviewRole: We are in search of a dedicated healthcare support specialist who thrives in a collaborative atmosphere and is committed to delivering exceptional patient care.Environment: The role is set in a dynamic and welcoming setting, ideal for professionals who enjoy a lively workplace.Opportunities: We have openings for both adult and...

  • Educational Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Vertex Education Full time

    Educational Support SpecialistVertex Education is seeking an enthusiastic and dedicated Educational Support Specialist. This full-time position offers a unique opportunity to make a significant impact in the lives of students.About the Role:As an Educational Support Specialist, you will play a vital role in enhancing the educational experience of our...

  • Service Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Happy Camper Full time

    Job OverviewWe are seeking dedicated individuals for the role of Service Support Specialist.Benefits of Being a Service Support Specialist:Discounts on diningEmployee Assistance Program focused on Mental Health & WellnessPaid Time Off for Eligible EmployeesComprehensive Medical InsuranceDental and Vision CoverageLife and Accident InsuranceBenefits for...

  • Customer Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Swipejobs Full time

    Job OverviewJoin Our Team as a Customer Support SpecialistPosition Type: Full-time, Part-timeCompensation: $3.0/hrRole Summary:As a Customer Support Specialist, you will play a crucial role in enhancing the operational efficiency of our call center. Your primary responsibilities will include:Evaluating and managing performance metrics within the call center...

  • Service Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Happy Camper Full time

    Job OverviewWe are seeking dedicated individuals for the role of Service Support Specialist.Key Benefits for Our Service Support Specialists:Discounts on mealsAccess to Employee Assistance Programs focusing on Mental Health & WellnessPaid Time Off for Eligible EmployeesComprehensive Medical InsuranceDental and Vision CoverageLife and Accident...

  • Rehabilitation Support Specialist

    1 week ago

    Las Vegas, Nevada, United States DONALD NOBIS A PROFESSIONAL CORPORA Full time

    Position OverviewDonald Nobis Progressive Physical Therapy is seeking a dedicated Rehabilitation Support Specialist for our outpatient therapy facility. Office Hours: Monday-Thursday 7:00am to 7:00pmCompensation: Based on experienceFlexible Scheduling: We offer very adaptable working hours.Qualifications: Experience in massage therapy or physical...

  • Escrow Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States West Coast Staffing Solutions Full time

    Job OverviewWe are currently seeking a skilled Escrow Support Specialist for a reputable Financial Services firm. Role ResponsibilitiesThe Escrow Support Specialist will assist the Escrow Officer in the management of purchase and refinance Escrow files. Key responsibilities include:Opening and processing Escrow filesHandling all necessary documentation...

  • Litigation Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Lee, Landrum & Ingle Full time

    Litigation Support SpecialistJoin our esteemed legal team as a litigation support specialist, where your expertise in legal processes will be highly valued.Key Responsibilities:Manage calendars and scheduling for attorneysCoordinate depositions and confirm necessary appointmentsOversee file management for intricate litigation casesOrganize and catalog legal...

  • Service Support Specialist

    7 days ago

    Las Vegas, Nevada, United States Happy Camper Full time

    Job OverviewWe are seeking dedicated individuals for the role of Service Support Specialist.Key Benefits of the Position:Discounts on diningAccess to Employee Assistance Programs focused on Mental Health & WellnessPaid Time Off for Eligible EmployeesComprehensive Medical InsuranceDental and Vision CoverageLife and Accident InsuranceBenefits for Domestic...