IT Support Specialist

1 week ago


Las Vegas, Nevada, United States TEEMA Group Solutions Full time
Job Overview

Position Title: Onsite IT Support Technician

Location: Las Vegas, NV

Compensation: $49,920.00 annually

Position Summary: TEEMA Group Solutions is seeking a skilled Onsite IT Support Technician to enhance our client's operational efficiency in Las Vegas, NV. The successful candidate will hold a valid A+ certification and have at least 2 years of experience in IT support, with a strong focus on Windows operating systems and hardware troubleshooting.

Key Responsibilities:

  • Deliver onsite technical assistance for hardware malfunctions, including laptops, desktops, monitors, network cables, and printers.
  • Diagnose and resolve software and hardware challenges associated with Windows operating systems.
  • Employ ticketing system software (Jira and proprietary applications) to manage, prioritize, and escalate support inquiries.
  • Work collaboratively with colleagues to efficiently address complex technical problems.
  • Document support methodologies and procedures to facilitate knowledge sharing and ongoing enhancement.

Qualifications:

  • Valid A+ certification.
  • At least 2 years of experience in IT support roles.
  • Expertise in supporting Windows operating systems.
  • Experience with hardware troubleshooting across various devices.
  • Familiarity with ticketing system software, particularly Jira.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.

Work Schedule:

  • Standard daytime hours with some flexibility.
  • Rotating on-call responsibilities approximately every 5-7 weeks.

If you are a dedicated IT professional looking for a rewarding opportunity within a progressive organization, we encourage you to consider this position.



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