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IT Support Specialist

2 months ago

Las Vegas, Nevada, United States TEEMA Group Solutions Full time
Job Overview

Position Title: Onsite IT Support Technician

Location: Las Vegas, NV

Compensation: $49,920.00

Position Summary: TEEMA Group Solutions is seeking a skilled Onsite IT Support Technician to enhance our operations in Las Vegas, NV. The successful candidate will hold a valid A+ certification and have at least 2 years of experience in IT support. Proficiency in managing Windows operating systems and hardware is essential. Familiarity with ticketing systems, particularly Jira, is also required.

Key Responsibilities:

  • Deliver onsite technical assistance for hardware issues, including laptops, desktops, monitors, network cabling, and printers.
  • Diagnose and resolve software and hardware challenges associated with Windows operating systems.
  • Employ ticketing system software (Jira and internal applications) to monitor, prioritize, and escalate support requests.
  • Work collaboratively with colleagues to efficiently address complex technical problems.
  • Document support methodologies and procedures to facilitate knowledge sharing and ongoing improvement.

Qualifications:

  • Valid A+ certification.
  • At least 2 years of experience in IT support roles.
  • Expertise in supporting Windows operating systems.
  • Experience with hardware troubleshooting for various devices.
  • Familiarity with ticketing system software, preferably Jira.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.

Work Schedule:

  • Standard day shift hours with some flexibility.
  • Rotating on-call responsibilities approximately every 5-7 weeks.

If you are a dedicated IT professional seeking a rewarding opportunity, we encourage you to consider this position.