Sales Floor Supervisor

6 days ago


Naples, Florida, United States St. Matthews House Inc Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to oversee the daily activity of our sales floor. As a key member of our team, you will be responsible for ensuring the efficient operation of our store, providing exceptional customer service, and leading a team of sales associates.

Key Responsibilities
  • Store Operations
    • Assist in the oversight of daily store operations, including supervision of the sales floor and cash wrap area.
    • Ensure that all store policies and procedures are implemented and enforced.
    • Monitor and maintain the appearance of the sales floor and cash wrap area.
  • Customer Service
    • Provide exceptional customer service by greeting, assisting, and thanking guests.
    • Hold the team accountable to the standard of customer service.
  • Team Leadership
    • Supervise and lead a team of sales associates, providing guidance and support as needed.
    • Assist in the implementation of policies and procedures.
    • Provide feedback to the leadership team on team member performance.
  • Administrative Tasks
    • Complete all tasks assigned in an efficient and timely manner.
    • Assist the leadership team with administrative tasks as needed.
Requirements
  • Education
    • High school diploma or equivalent.
  • Experience
    • One year retail experience required; retail leadership and sales background preferred.
    • Project management skills preferred.
  • Skills
    • Strong customer service and interpersonal skills.
    • Ability to lead, govern, and guide a team.
    • Strong critical and analytical thinking skills.
    • Appreciation of diversity.
Working Conditions

This position requires standing, walking, and bending for long periods. The employee is required to handle, feel, and/or reach with hands and arms and must frequently lift and/or move items up to 25 pounds.



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